Mono experienced a major incident on April 23, 2026 affecting Stanbic IBTC, lasting 3d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Stanbic IBTC
Update timeline
- investigating Apr 23, 2026, 08:19 PM UTC
We are currently experiencing downtime from Stanbic IBTC, which is impacting debit transactions. As a result, you may encounter errors when attempting a debit. We sincerely apologize for any inconvenience this may cause and are actively working with the NIBSS team to resolve it. We will provide updates as soon as the service is fully restored.
- monitoring Apr 24, 2026, 07:56 AM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Apr 27, 2026, 08:22 AM UTC
This incident has been resolved.