Mono experienced a major incident on April 21, 2026 affecting Mandate creation and BVN iGree and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Mandate creationBVN iGreeMono Sweep
Update timeline
- investigating Apr 21, 2026, 10:40 AM UTC
We are currently experiencing downtime with the BVN iGree endpoint from NIBSS. This means you may encounter errors when fetching your customers' BVN details and when creating a Mono Sweep Mandate. We sincerely apologise for any inconvenience this may cause. We are in active communication with the NIBSS team to resolve this and will provide an update as soon as the service is restored.
- investigating Apr 21, 2026, 10:41 AM UTC
We are continuing to investigate this issue.
- resolved Apr 22, 2026, 11:06 AM UTC
This incident has been resolved.