Momentus experienced a major incident on October 6, 2025 affecting Momentus Elite, lasting 4h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 06, 2025, 12:58 PM UTC
The upgrade is taking longer than expected, and the ETL processes are still running to populate data in the Insights databases. As a result, users in the NA region may experience degraded reporting performance. We will continue to monitor the situation and provide updates as progress is made.
- investigating Oct 06, 2025, 01:00 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 06, 2025, 01:03 PM UTC
The upgrade is taking longer than expected, and the ETL processes are still running to populate data in the Insights databases. As a result, users in the NA region may experience degraded reporting performance. We will continue to monitor the situation and provide updates as progress is made.
- monitoring Oct 06, 2025, 02:00 PM UTC
We will continue to monitor the situation closely and share updates when progress is made.
- monitoring Oct 06, 2025, 03:00 PM UTC
Our team is actively monitoring the process and will provide further updates as soon as new information becomes available.
- monitoring Oct 06, 2025, 04:02 PM UTC
We are still monitoring and update you as the progress continues.
- resolved Oct 06, 2025, 05:13 PM UTC
The upgrade and data population processes have completed successfully. Reporting performance in the NA region has returned to normal. We will continue to monitor the systems to ensure stability.