Is Momentus down?

We are experiencing an issue with a server. Users may encounter a “Report Server is not supported” message, experience login issues, or notice general degraded performance. Our team is actively investigating the root cause and will provide updates as soon as they become available.

We are continuing to investigate the server issue. Some users may experience errors or degraded performance. Our team is actively working to identify the root cause and will provide further updates as progress is made.

We are continuing to investigate the server issue. Users should no longer experience errors or degraded performance. We will continue to monitor the system closely and are working on a fix. We will provide further updates as progress is made.

Users should no longer experience errors or degraded performance. We will continue to monitor the system closely and are working on a fix. We will provide further updates as progress is made.

Users should no longer experience errors or degraded performance. We will continue to monitor the system closely and are working on a fix. Please reach out to support if you encounter any issues.

We are continuing to monitor for any further issues.

Issue has been resolved

What’s Happening: We are investigating reports of connectivity issues impacting the Momentus Enterprise Asia Pacific TEST environment. Impact: Some customers may experience intermittent access issues or an inability to connect to the TEST environment. What we’re doing: We have identified the issue and are actively working on implementing a solution to restore stable connectivity as quickly as possible. Customer action: No action is required at this time. We will provide further updates as more information becomes available. Next Update: Within 90 minutes or sooner if additional information becomes available.

We are continuing to work through this issue and actively investigating the impact across the Asia Pacific region. Progress has been made toward resolving the issue, and our teams continue working through all impacted environments. Further updates will be provided as more information becomes available.

We are seeing recovery across impacted environments as systems continue to come back online. Our teams remain actively engaged in monitoring, and we currently expect full mitigation by end of business AEST on 8 May.

Issue has been resolved

**Service Disruption Notice — APAC Test Environments | May 6–8, 2025** On May 6, a subset of our APAC customers experienced disruptions to their Test environments, including errors when accessing the platform. We want to share what happened, how we resolved it, and the steps we are taking to prevent this in the future. **What Happened** We rolled out an infrastructure update to our Test environments in the APAC region. Prior to the broader rollout, we piloted the change and observed no issues. However, following the full rollout, unexpected performance issues were introduced that caused affected environments to become slow and unresponsive for some customers. **How We Resolved It** Upon identifying the issue on May 6, we made the decision to roll back all affected customers to the previous server configuration. The majority of customers were restored by May 7, with all remaining customers fully resolved by May 8. We are continuing to work with our cloud services partner to fully understand and address the root cause before attempting this rollout again. **Our Commitment Going Forward** We are taking the following steps to prevent a recurrence: * **Better pre-deployment testing:** We will validate infrastructure changes under realistic conditions before any future rollout. * **Extended canary deployments with deeper monitoring:** We will increase the duration of staged rollouts and apply deeper performance monitoring during that period to ensure issues are caught before changes are broadly deployed. * **Faster rollback decisions:** We are establishing clear criteria that will trigger an immediate rollback when needed, reducing resolution time. We sincerely apologize for the disruption this caused to your operations and appreciate your patience as we worked to resolve the issue. Providing a reliable and stable experience for our customers is our top priority, and we are committed to earning back your confidence.

We are experiencing an issue with a server. Users may encounter a “Report Server is not supported” message, experience login issues, or notice general degraded performance. Our team is actively investigating the root cause and will provide updates as soon as they become available.

We have identified the issue affecting the server. Some users may continue to experience errors or degraded performance. If you are impacted, please reach out to Support. Our team is working on a fix and will provide further updates as progress is made.

The server is now stable. Users should no longer experience errors or degraded performance. We will continue to monitor the system closely as we are working on a fix. We will provide further updates as progress is made.

We are continuing to monitor the environment closely. Some users may still experience intermittent issues. Our team is actively following up and working toward a fix. We will provide further updates as progress is made.

The issue affecting the server has been fully resolved. Systems are operating normally, and users should no longer experience errors or degraded performance. Thank you for your patience.

We are currently experiencing an issue with the report server. Users may see a “Report Server is not supported” message when attempting to access reports. Our team is actively investigating the root cause. If you require immediate assistance, please reach out to Support. Further updates will be provided shortly.

The issue affecting the report server has been resolved. Users should no longer encounter the “Report Server is not supported” message. We will continue to monitor the system to ensure stability. If you experience any further issues, please reach out to Support

The issue affecting the report server has been fully resolved. All systems are operating normally. If you experience any further issues, please reach out to Support,

Our team has been made aware of an issue caused by an ongoing Microsoft Azure (Entra) incident that is causing a disruption in service to our US customers. Some users may experience periods of brief service interruption while Microsoft investigates and resolves the issue on their side. Momentus is continueing to monitoring the situation and will keep our status page updated as progress is made this afternoon. Please contact Support if you have any questions. Microsoft's status page may be found here: https://azure.status.microsoft/en-us/status

Our team has been monitoring an issue related to a Microsoft Azure (Entra) incident that caused intermittent service disruptions for some US customers. Microsoft has taken steps to mitigate the issue, and service has stabilized. We will continue to monitor closely, but at this time the incident is considered resolved. We appreciate your patience while this was being addressed. Please contact Support if you continue to experience any issues or have questions.