Momentus Outage History

Started Oct 20, 2025, 11:50 AM UTC· resolved Oct 20, 2025, 11:24 PM UTC

1. monitoring Oct 20, 2025, 11:50 AM UTC

   Following the AWS outage earlier today, most of our services are now operational. We are actively monitoring performance to ensure full stability across all systems. While AWS has reported significant recovery, we are still awaiting full resolution confirmation. In the meantime, users may experience intermittent performance issues or slowness. We’ll continue to provide updates as needed. Thank you for your continued patience.

2. monitoring Oct 20, 2025, 11:50 AM UTC

   We are continuing to monitor for any further issues.

3. monitoring Oct 20, 2025, 01:09 PM UTC

   We are actively monitoring performance to ensure full stability across all systems. While AWS has made significant progress, we are still awaiting full resolution confirmation. As a result, users may continue to experience performance degradation and slowness in some areas.

4. monitoring Oct 20, 2025, 02:00 PM UTC

   While AWS are still working to resolve this issue, we are still observing performance and slowness issues across parts of our system. We’ll continue to provide updates as needed. Thank you for your continued patience

5. monitoring Oct 20, 2025, 03:14 PM UTC

   We are still monitoring performance, our team is working to mitigate these effects and ensure a smooth return to full functionality.

6. monitoring Oct 20, 2025, 04:00 PM UTC

   AWS are still working to resolve this issue, we are still observing performance and slowness issues across parts of our system. We’ll continue to provide updates as needed. Thank you for your continued patience

7. monitoring Oct 20, 2025, 04:53 PM UTC

   AWS is working towards implementing a fix for the degraded performance that should mitigate and resolve the issues. In the meantime, we are continuing to work internally towards a resolution.

8. monitoring Oct 20, 2025, 05:44 PM UTC

   AWS continues to implement fixes to mitigate the performance issues and early tests are showing positive results in restoring connectivity. Once they have completed implementing these fixes, they expect launch errors and network connectivity issues to subside. We will provide more updates soon.

9. monitoring Oct 20, 2025, 06:27 PM UTC

   AWS continues to see progress within the mitigations that they are launching. They plan to provide another update by 12pm Pacific. Updates will be passed along as soon as we have them.

10. monitoring Oct 20, 2025, 07:23 PM UTC

    AWS continues to see improvement across the services that they have implemented their mitigation measures to, but there are still a few services that haven't been resolved yet. They are continuing to implement additional fixes to these services in the hopes of restoring them to their expected working state soon.

11. monitoring Oct 20, 2025, 08:10 PM UTC

    AWS continues to see improvement across the services that they have implemented their mitigation measures to. Error rates have slowed and continue to improve. Another update will be provided by 2:00 PM PDT.

12. monitoring Oct 20, 2025, 08:58 PM UTC

    AWS continues to implement their fixes and see improvement across the affected services and regions. They are also implementing monitoring to ensure that the services reach pre-event performance levels before declaring that the issue has been fully resolved. We will provide additional updates as we have them.

13. monitoring Oct 20, 2025, 09:58 PM UTC

    The latest update from AWS reveals that they are continuing to implement different aspects of their recovery and, while seeing improvements within some of the previously affected services, they have a backlog of events that they expect will be resolved in the next 2 hours. While they continue working on their end, our Site Reliability team at Momentus has noted that they are not observing any major impact on our services related to today’s AWS outage. We will continue to monitor the environment closely and provide updates.

14. monitoring Oct 20, 2025, 11:22 PM UTC

    AWS has confirmed that the earlier issues affecting multiple services have now been fully resolved. All impacted services have returned to normal operation, and performance has stabilized across the affected regions. Our Site Reliability team at Momentus has not observed any ongoing impact to our systems, and all services are functioning as expected. We will continue to monitor closely and share any follow-up information once AWS provides their post-event summary.

15. resolved Oct 20, 2025, 11:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Started Oct 20, 2025, 09:54 AM UTC· resolved Oct 20, 2025, 10:38 AM UTC

1. monitoring Oct 20, 2025, 09:54 AM UTC

   All internal systems are currently down due to a widespread outage affecting Amazon Web Services (AWS). AWS is experiencing increased error rates and latencies across multiple services, primarily in the US-EAST-1 (Northern Virginia) region. This outage has caused global disruptions, affecting major platforms including Amazon.com, Prime Video, Canva, Slack, Signal, Fortnite, Snapchat, and many more. The issue is confirmed by AWS and is being actively investigated. Engineers are working to mitigate the issue and identify the root cause. No estimated time for full recovery has been provided yet.

2. monitoring Oct 20, 2025, 09:54 AM UTC

   We are continuing to monitor for any further issues.

3. monitoring Oct 20, 2025, 10:02 AM UTC

   Our systems are coming back online following the earlier outage affecting Amazon Web Services (AWS). Most services are now operational, and we are actively monitoring performance to ensure full stability. We’ll continue to provide updates as needed. Thank you for your patience.

4. resolved Oct 20, 2025, 10:48 AM UTC

   Amazon Web Services (AWS) has resolved the outage, and all our systems are now fully operational. We will continue to monitor performance to ensure stability. Thank you for your patience and understanding throughout this incident.

Read the full incident report →

Started Oct 06, 2025, 12:58 PM UTC· resolved Oct 06, 2025, 05:13 PM UTC

1. investigating Oct 06, 2025, 12:58 PM UTC

   The upgrade is taking longer than expected, and the ETL processes are still running to populate data in the Insights databases. As a result, users in the NA region may experience degraded reporting performance. We will continue to monitor the situation and provide updates as progress is made.

2. investigating Oct 06, 2025, 01:00 PM UTC

   We are continuing to investigate this issue.

3. monitoring Oct 06, 2025, 01:03 PM UTC

   The upgrade is taking longer than expected, and the ETL processes are still running to populate data in the Insights databases. As a result, users in the NA region may experience degraded reporting performance. We will continue to monitor the situation and provide updates as progress is made.

4. monitoring Oct 06, 2025, 02:00 PM UTC

   We will continue to monitor the situation closely and share updates when progress is made.

5. monitoring Oct 06, 2025, 03:00 PM UTC

   Our team is actively monitoring the process and will provide further updates as soon as new information becomes available.

6. monitoring Oct 06, 2025, 04:02 PM UTC

   We are still monitoring and update you as the progress continues.

7. resolved Oct 06, 2025, 05:13 PM UTC

   The upgrade and data population processes have completed successfully. Reporting performance in the NA region has returned to normal. We will continue to monitor the systems to ensure stability.

Read the full incident report →

Started Sep 25, 2025, 11:04 PM UTC· resolved Sep 25, 2025, 11:50 PM UTC

1. investigating Sep 25, 2025, 11:04 PM UTC

   We are currently investigating the server issue affecting our Australia and New Zealand Customers.

2. resolved Sep 25, 2025, 11:50 PM UTC

   The root cause has been identified and the issue has been resolved.

Read the full incident report →

Started Sep 25, 2025, 08:35 AM UTC· resolved Sep 25, 2025, 10:59 AM UTC

1. investigating Sep 25, 2025, 08:35 AM UTC

   We are currently investigating the server issue affecting EMEA customer

2. investigating Sep 25, 2025, 08:35 AM UTC

   We are continuing to investigate this issue.

3. investigating Sep 25, 2025, 09:22 AM UTC

   We are still investigating the issue

4. investigating Sep 25, 2025, 10:21 AM UTC

   We are still investigating the issue with the server,

5. resolved Sep 25, 2025, 10:59 AM UTC

   The root cause has been identified and the issue has been resolved. We are now conducting a full investigation to understand what led to the incident.

Read the full incident report →

Started Sep 04, 2025, 06:24 PM UTC· resolved Sep 04, 2025, 06:56 PM UTC

1. monitoring Sep 04, 2025, 06:24 PM UTC

   We’re currently monitoring some users experiencing degraded performance that is impacting some Momentus Elite users. Our team is actively investigating the issue and working to restore normal performance as quickly as possible. We’ll provide an update as soon as more information is available. Thank you for your patience and understanding.

2. monitoring Sep 04, 2025, 06:44 PM UTC

   Hello, The earlier performance issue impacting some Momentus Elite users has been fully resolved. All services are now operating normally. We appreciate your patience while our team worked to restore performance, and we apologize for any disruption this may have caused. If you're still having an issue getting signed in, please contact Momentus Elite Support at [email protected].

3. resolved Sep 04, 2025, 06:56 PM UTC

   Hello, All Momentus Elite systems are back up and fully operational. We apologize for the brief service interruption experienced by some users. If you're still having an issue getting signed in, please contact Momentus Elite Support at [email protected].

Read the full incident report →

Started Jul 21, 2025, 02:45 PM UTC· resolved Jul 21, 2025, 02:58 PM UTC

1. investigating Jul 21, 2025, 02:45 PM UTC

   We are currently rolling back the report server to address a multi-customer issue. During this time, reporting may be temporarily unavailable. The main site remains up and operational. We expect reporting functionality to be restored by 10:30 AM CT. Thank you for your patience.

2. investigating Jul 21, 2025, 02:58 PM UTC

   The issue has been resolved.

3. resolved Jul 21, 2025, 02:58 PM UTC

   This incident has been resolved.

Read the full incident report →

Started May 01, 2025, 08:23 AM UTC· resolved May 01, 2025, 09:01 AM UTC

1. investigating May 01, 2025, 08:23 AM UTC

   We are currently experiencing a service outage for our EMEA region; our team is actively investigating the issue. We are working to resolve it as quickly as possible and will provide updates as soon as we have more information. Thank you for your patience and understanding.

2. monitoring May 01, 2025, 08:41 AM UTC

   We have identified and resolved the issue that caused the recent service outage in our EMEA region. All services have been restored and are now operating normally. Our team will continue to closely monitor the system to ensure continued stability. Thank you for your patience and support.

3. resolved May 01, 2025, 09:01 AM UTC

   We have identified and resolved the issue that caused the recent service outage. All services have been restored and are now operating normally. Our team will continue to closely monitor the system to ensure continued stability. Thank you for your patience and support.

Read the full incident report →

Started Apr 23, 2025, 12:15 PM UTC· resolved Apr 23, 2025, 01:16 PM UTC

1. investigating Apr 23, 2025, 12:15 PM UTC

   We are currently experiencing a service outage, and our team is actively investigating the issue. We are working to resolve it as quickly as possible and will provide updates as soon as we have more information. Thank you for your patience and understanding.

2. monitoring Apr 23, 2025, 12:28 PM UTC

   We have identified and resolved the issue that caused the recent service outage. All services have been restored and are now operating normally. Our team will continue to closely monitor the system to ensure continued stability. Please reach out to support if you are still experiencing issues. Thank you for your patience and support.

3. resolved Apr 23, 2025, 01:16 PM UTC

   All services have been restored and are now operating normally. Our team will continue to closely monitor the system to ensure continued stability. Please reach out to support if you are still experiencing issues. Thank you for your patience and support.

Read the full incident report →

Started Apr 21, 2025, 03:43 PM UTC· resolved Apr 21, 2025, 04:23 PM UTC

1. investigating Apr 21, 2025, 03:43 PM UTC

   We want to let you know that we’re currently experiencing a temporary issue affecting our support systems. Our team is actively investigating the root cause and working to resolve it as quickly as possible. We understand how important timely support is, and we sincerely apologize for any inconvenience this may cause. We’ll keep you updated as we make progress and will notify you as soon as everything is back up and running smoothly. Thank you for your patience and understanding.

2. monitoring Apr 21, 2025, 03:55 PM UTC

   The issue affecting our systems has been resolved, and everything is now operating as expected. Our team will continue to monitor closely to ensure stability. Thank you for your patience and understanding while we worked through this. Please reach out to Support if you are still experiencing an issue getting into Momentus Elite.

3. resolved Apr 21, 2025, 04:23 PM UTC

   Thank you again for your patience while we resolved the issue with Momentus Elite in the US today. While this issue has been resolved by our team, please don't hesitate to reach out to Support if you are continuing to have any issues. Have a great day!

Read the full incident report →