Momentus had 35 outages in the last 2 years totaling 9h 54m of downtime — averaging 1.4 incidents per month.
There were 35 Momentus outages since July 11, 2024 totaling 9h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating the server issue affecting our Australia and New Zealand Customers.
The root cause has been identified and the issue has been resolved.
We are currently investigating the server issue affecting EMEA customer
We are continuing to investigate this issue.
We are still investigating the issue
We are still investigating the issue with the server,
The root cause has been identified and the issue has been resolved. We are now conducting a full investigation to understand what led to the incident.
We’re currently monitoring some users experiencing degraded performance that is impacting some Momentus Elite users. Our team is actively investigating the issue and working to restore normal performance as quickly as possible. We’ll provide an update as soon as more information is available. Thank you for your patience and understanding.
Hello, The earlier performance issue impacting some Momentus Elite users has been fully resolved. All services are now operating normally. We appreciate your patience while our team worked to restore performance, and we apologize for any disruption this may have caused. If you're still having an issue getting signed in, please contact Momentus Elite Support at [email protected].
Hello, All Momentus Elite systems are back up and fully operational. We apologize for the brief service interruption experienced by some users. If you're still having an issue getting signed in, please contact Momentus Elite Support at [email protected].
We are currently rolling back the report server to address a multi-customer issue. During this time, reporting may be temporarily unavailable. The main site remains up and operational. We expect reporting functionality to be restored by 10:30 AM CT. Thank you for your patience.
The issue has been resolved.
This incident has been resolved.
We are currently experiencing a service outage for our EMEA region; our team is actively investigating the issue. We are working to resolve it as quickly as possible and will provide updates as soon as we have more information. Thank you for your patience and understanding.
We have identified and resolved the issue that caused the recent service outage in our EMEA region. All services have been restored and are now operating normally. Our team will continue to closely monitor the system to ensure continued stability. Thank you for your patience and support.
We have identified and resolved the issue that caused the recent service outage. All services have been restored and are now operating normally. Our team will continue to closely monitor the system to ensure continued stability. Thank you for your patience and support.
We are currently experiencing a service outage, and our team is actively investigating the issue. We are working to resolve it as quickly as possible and will provide updates as soon as we have more information. Thank you for your patience and understanding.
We have identified and resolved the issue that caused the recent service outage. All services have been restored and are now operating normally. Our team will continue to closely monitor the system to ensure continued stability. Please reach out to support if you are still experiencing issues. Thank you for your patience and support.
All services have been restored and are now operating normally. Our team will continue to closely monitor the system to ensure continued stability. Please reach out to support if you are still experiencing issues. Thank you for your patience and support.
We want to let you know that we’re currently experiencing a temporary issue affecting our support systems. Our team is actively investigating the root cause and working to resolve it as quickly as possible. We understand how important timely support is, and we sincerely apologize for any inconvenience this may cause. We’ll keep you updated as we make progress and will notify you as soon as everything is back up and running smoothly. Thank you for your patience and understanding.
The issue affecting our systems has been resolved, and everything is now operating as expected. Our team will continue to monitor closely to ensure stability. Thank you for your patience and understanding while we worked through this. Please reach out to Support if you are still experiencing an issue getting into Momentus Elite.
Thank you again for your patience while we resolved the issue with Momentus Elite in the US today. While this issue has been resolved by our team, please don't hesitate to reach out to Support if you are continuing to have any issues. Have a great day!
We have identified an issue within Momentus Elite where some customers are experiencing issues with Document Templates (Invoices, Contracts, Event Orders) to PDF in the expected output in the EMEA and APAC regions. We are actively working on a resolution to this issue and will continue to provide updates until the issue has been resolved. We appreciate your patience. The application is fully operational outside of the documents that are rendered in PDF formats.
EMEA and APAC regions We have pushed out a fix for the issue within Momentus Elite where some customers are experiencing issues with Document Templates (Invoices, Contracts, Event Orders) to PDF in the expected output. The PDF rendering output has returned to normal expected behavior at this time. We will continue to closely monitor the situation over the few hours and resolve this issue barring no complications reoccur. We appreciate your patience and apologize for the disruption to service to your team. The Momentus Elite application remains fully operational and if you experience any issues please reach out to Support. https://elitesupportcenter.ungerboeck.com/hc/en-us/articles/17379509799319-How-do-I-contact-the-Momentus-Elite-Support-Team
APAC and EMEA regions: We have resolved an issue within Momentus Elite where some customers were experiencing issues with Document Templates (Invoices, Contracts, Event Orders) to PDF in the expected output. The PDF rendering output has returned to normal expected behavior at this time. We appreciate your patience and apologize for any disruption to service your team may have experienced. The Momentus Elite application remains fully operational and if you experience any issues please reach out to Support. https://elitesupportcenter.ungerboeck.com/hc/en-us/articles/17379509799319-How-do-I-contact-the-Momentus-Elite-Support-Team
We've noticed increased activity on one of our servers that may have an effect on performance and certain tasks. We are investigating this issue.
We've identified the cause for the activity spike and have addressed the issue.
We've noticed increased activity on one of our servers that may have an effect on performance and certain tasks. We are investigating this issue.
The cause for the activity increase has been identified and performance has been restored to normal levels.