Resolved after 14 hours 27 minutes, affecting Momentus Enterprise and Momentus Elite, on March 9, 2026.
Issues with the bot in Zendesk have been resolved. Our team is still working to resolve the issue with Ask Mo. We will provide more updates when we have them.
Affected components
Update timeline
- investigating Mar 09, 2026, 02:23 PM UTC
We are currently investigating an issue impacting our AI-powered support tools, including the in-Zendesk chatbot, in-app chatbot (Elite), and Ask Mo Support (Enterprise). Core Elite and Enterprise application functionality remains fully operational.
- identified Mar 09, 2026, 04:45 PM UTC
The issue has been identified and a fix is underway.
- identified Mar 09, 2026, 08:25 PM UTC
Issues with the bot in Zendesk have been resolved. Our team is still working to resolve the issue with Ask Mo. We will provide more updates when we have them.
- resolved Mar 10, 2026, 04:51 AM UTC
All Support AI services have been restored.
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