MJ Platform had 16 outages in the last 2 years totaling 827h 20m of downtime — averaging 0.7 incidents per month.
There were 16 MJ Platform outages since June 27, 2025 totaling 827h 20m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware of an issue affecting the Patient Registry in Pennsylvania's ability to validate MMIDs, which may impact check-in and check-out. We will continue to coordinate with the third party to provide an update when their issue has been resolved.
This incident has been resolved.
We are currently investigating an issue that is causing intermittent logouts and errors.
This incident has been resolved
We identified an issue that caused a brief service interruption. That issue has since been resolved and our systems are fully operational.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The system is running stable again. We continue to monitor the system for errors.
A third party service was down and appears to be resolved. We will continue to monitor the system.
We are currently investigating this issue.
The system is running stable. We will continue to monitor performance.
The system is still running stable. We will continue to monitor for further issues.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
The root issue has been identified. We should have the issue resolved and the system restored in approximately 1 hour.
We have restored the system and MJ Platform is fully operational.
We are increasing resources and monitoring the system
Searching functionality has been restored. We will continue to monitor the system.
The system remains stable, we will continue to monitor.
We are currently investigating this issue.
The system is operating stably, but we will continue to monitor.
This incident has been resolved.
We are currently investigating this issue.
The system is now allowing logging in. We will continue to monitor the system for further issues.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating the reports of not being able to search products on the product page
We made some changes and searching products is working correctly now. We will continue to monitor to make sure everything remains stable.
The system remains stable, we will continue to monitor for any changes.
Our Data Warehouse provider’s web hosting company is experiencing server issues. We’ll inform you when it’s operational again.
Analytics services have been restored.
We have identified the cause and are working on a fix
The fix has been implemented and plants should be loading now.
This issue with the plants loading has been resolved.
We are aware of ongoing disruptions affecting MJ Freeway operations, linked to technical issues within the Patient Registry. The Patient Registry is now owned and operated by a different provider. We are collaborating closely with the new Patient Registry team to identify the root cause and expedite resolution. We understand the impact this has on your operations and will continuously update you with developments as soon as additional information becomes available. Thank you for your patience and understanding as we work diligently to restore full service functionality. For urgent concerns or questions, please contact our support team.
We are continuing to work on a fix for this issue.
The patient registry system appears to be coming back online. We will continue to monitor the situation.
We are continuing to monitor for any further issues.
This incident has been resolved.