Mitel Outage History
Mitel is up right nowPingoru has recorded 50 incidents for Mitel: 7 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 273 of 744 (37%) |
| September 2026 | 1 | 40 of 720 (6%) |
| October 2026 | 0 | 0 of 510 (0%) |
Incidents, newest first
Minor September 3, 2026 Media delays in the EU 3h 47m Media
Started Sep 03, 2026, 04:29 PM UTC· resolved Sep 03, 2026, 08:16 PM UTC
- investigating Sep 03, 2026, 04:29 PM UTC
We are aware of an issue with one of our downstream providers that is affecting Media in the EU. We are investigating and will update accordingly.
- resolved Sep 03, 2026, 08:16 PM UTC
The issue with the downstream provider is fully resolved now and we can confirm we no longer show any impact to any of our services.
Notice August 20, 2026 CloudLink Daemon - Newly setup connections for the Daemon get 'Couldn't create inventory report' error 12d 21h CloudLink Accounts Portal
Started Aug 20, 2026, 02:34 PM UTC· resolved Sep 02, 2026, 12:30 PM UTC
- identified Aug 20, 2026, 02:34 PM UTC
This issue affects any MSL hosted Daemon that has an MBG as part of the manifest(stand-alone MBG, MiCollab, SMBC, SVI server). Any newly created connections on MSL 12.2 or upgrades to 12.2 MSL will get the 'Couldn't create inventory report' error. A fix is being tested in our Dev cloud. This will be update when the fix is pushed to production.
- monitoring Aug 25, 2026, 02:06 PM UTC
The fix has been pushed to production as part of CloudLink Daemon version 1.9.15. Manually updating to this release from the Daemon page in server manager or waiting for the next scheduled release should fix the issue.
- resolved Sep 02, 2026, 12:30 PM UTC
This incident has been confirmed resolved.
Critical March 24, 2026 CloudLink Daemon Service Disruption for MCX/MiCC 1d 2h Tunnel
Started Mar 24, 2026, 09:23 AM UTC· resolved Mar 25, 2026, 11:30 AM UTC
- investigating Mar 24, 2026, 09:23 AM UTC
We are currently experiencing an issue where the CloudLink Daemon service is down for MCX/MiCC. Our engineering team has been engaged and is actively investigating it.
- identified Mar 24, 2026, 10:23 AM UTC
Mitel Cloudlink Daemon has been rolled back to version 1.8.66+139. Please start Mitel Cloudlink Daemon service in the affected MiCC-B/MCX.
- monitoring Mar 24, 2026, 10:32 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 24, 2026, 01:22 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 25, 2026, 11:30 AM UTC
Root cause: The update on March 23/24 wasn’t successful and left the Windows service “Mitel CloudLink Daemon” on MiCC-B systems in a stopped state.
Critical March 20, 2026 Issue with Tunnel service causing connection errors 2d 19h Tunnel
Started Mar 20, 2026, 05:39 PM UTC· resolved Mar 23, 2026, 01:30 PM UTC
- investigating Mar 20, 2026, 05:39 PM UTC
We are aware of issues in the Tunnel service and are currently investigating.
- identified Mar 20, 2026, 07:50 PM UTC
The root cause has been identified, and our team is actively working on a resolution.
- monitoring Mar 20, 2026, 10:09 PM UTC
The service has been restored and we will continue to monitor.
- resolved Mar 23, 2026, 01:30 PM UTC
We experienced a temporary capacity issue that affected service availability during periods of high demand. The issue has been resolved, and additional safeguards have been put in place to prevent recurrence.
Critical March 4, 2026 Elevated Error Rate on Notification Service in EU 6h 7m Notifications
Started Mar 04, 2026, 03:08 PM UTC· resolved Mar 04, 2026, 09:16 PM UTC
- investigating Mar 04, 2026, 03:08 PM UTC
We are aware of an elevated error rate on the Notification service in EU and are currently investigating. At this time it appears to be impacting Workflow and Microsoft Teams presence sync. As of 10:41 EST we are seeing the services recover. We are continuing our investigation to identify the root cause.
- monitoring Mar 04, 2026, 05:36 PM UTC
Service has been restored, we will continue to monitor
- resolved Mar 04, 2026, 09:16 PM UTC
The issue was caused by an unexpected, rapid spike in traffic. This surge exceeded our service capacity, resulting in a temporary service disruption.
Minor January 21, 2026 An issue in Mitel One v6.9.0 on Android prevents keypad access during active calls. 2d 1h Mitel One
Started Jan 21, 2026, 05:28 PM UTC· resolved Jan 23, 2026, 07:08 PM UTC
- investigating Jan 21, 2026, 05:28 PM UTC
We are aware of an issue affecting Mitel One on Android (version 6.9.0) where the keypad may not open during an active call, preventing DTMF input. Our team is actively working on a fix and will share updates as they become available.
- identified Jan 22, 2026, 11:32 AM UTC
The root cause has been identified, and our team is actively working on a resolution.
- monitoring Jan 22, 2026, 04:10 PM UTC
The in‑call keypad issue on Android has been fixed. Users are advised to update to Mitel One v6.9.1, now available on the Google Play Store.
- resolved Jan 23, 2026, 07:08 PM UTC
The issue was caused by a recent OS compatibility change affecting the call-screen display. It has been resolved in Mitel One v6.9.1 on Android, now available on the Google Play Store.
Critical December 16, 2025 Issue with CloudLink Gateway - Containers could not be started 23h 33m CloudLink Gateway Portal, Mitel One
Started Dec 16, 2025, 10:51 AM UTC· resolved Dec 17, 2025, 10:24 AM UTC
- investigating Dec 16, 2025, 10:51 AM UTC
We are aware of an issue affecting CloudLink Gateway containers from starting correctly. We are are actively investigating and will update as the investigation progresses.
- investigating Dec 16, 2025, 11:11 AM UTC
The root cause has been identified and we are actively working on fix.
- identified Dec 16, 2025, 11:51 AM UTC
A new build containing the fix has been created and we are working to make this available in the public cloud, once available we will provide an update.
- monitoring Dec 16, 2025, 12:07 PM UTC
CLGW version 2.4.18 now available from the download server, for any effected gateways please restart to trigger the upgrade process. If a restart is not initiated the update will occur inline with the CLGW update schedule.
- resolved Dec 17, 2025, 10:24 AM UTC
This incident has been resolved. The issue was caused by an update to the timestamp validation. Changes where implemented and this was fixed in CloudLink Gateway 2.4.18.
Notice October 20, 2025 Major Outage at Service Provider in US East Region 13h 15m Admin
Started Oct 20, 2025, 12:49 PM UTC· resolved Oct 21, 2025, 02:05 AM UTC
- monitoring Oct 20, 2025, 12:49 PM UTC
Starting at approximately 3:00 AM EST our service provider had a major outage in the US East region where our services are hosted. This impacted operations for approximately 3 hours. As of right now service has been restored and we will continue to monitor services. For more details please see here: https://health.aws.amazon.com/health/status
- monitoring Oct 20, 2025, 03:55 PM UTC
There is still some degree of instability from our service provider which is resulting in some services intermittently being impacted. While the impact does not appear to last very long it continues to happen intermittently. We remain engaged with our provider and waiting for their resolution.
- resolved Oct 21, 2025, 02:05 AM UTC
Our service provider has updated that the issue is fully resolved now and we can confirm we no longer show any impact to any of our services.
Major August 8, 2025 Unable to log in to Mitel One Mobile on iOS after upgrading to 6.8.1 9h 51m Mitel One
Started Aug 08, 2025, 10:31 AM UTC· resolved Aug 08, 2025, 08:23 PM UTC
- investigating Aug 08, 2025, 10:31 AM UTC
Currently there is an issue with the authentication in the iOS version of Mitel One version 6.8.1. Please DO NOT UPGRADE to this build, a new build will be released as soon as possible that will fix this issue. A further update to this will be posted once this new build is available.
- identified Aug 08, 2025, 10:53 AM UTC
We have identified the issue and are working on a fix.
- monitoring Aug 08, 2025, 11:31 AM UTC
The fix has been released in iOS version 6.8.2 of Mitel One.
- resolved Aug 08, 2025, 08:23 PM UTC
The incorrect authentication URL was mistakenly used in version 6.8.1, this was corrected in version 6.8.2.
Notice July 7, 2025 CloudLink Gateway Automatic Updates 2d 23h
Started Jul 07, 2025, 03:18 PM UTC· resolved Jul 10, 2025, 02:32 PM UTC
- monitoring Jul 07, 2025, 03:18 PM UTC
Starting on Saturday July 5 there was an issue with a firewall blocking traffic to the server used to deliver automatic updates to the CloudLink Gateway and CloudLink Daemon. This would not have impacted day-to-day operations and would only be seen if you were trying to apply updates or deploy a brand new system. We identified and disabled this firewall this morning at 9:00 UTC-0400 and observed all traffic was flowing correctly again.
- resolved Jul 10, 2025, 02:32 PM UTC
This incident has been resolved.
Notice April 30, 2025 CloudLink Presence Status Issues 42d 22h
Started Apr 30, 2025, 04:06 PM UTC· resolved Jun 12, 2025, 02:15 PM UTC
- investigating Apr 30, 2025, 04:06 PM UTC
We are aware of an issue with presence status displaying incorrectly. The issue is currently under investigation and we will give further updates when available.
- monitoring May 22, 2025, 02:09 PM UTC
A fix has been deployed with the CloudLink Gateway release 1.4.0.01-3826 or later.
- resolved Jun 12, 2025, 02:15 PM UTC
This incident has been resolved. A change to the presence implementation inadvertently affected the Mitel One application and MiVO400 integration. This was fixed in the CloudLink Gateway release 1.4.0.01-3826.
Notice April 9, 2025 CloudLink Gateway and CloudLink Daemon Pending Update 21d 1h CloudLink Gateway Portal
Started Apr 09, 2025, 02:30 PM UTC· resolved Apr 30, 2025, 03:31 PM UTC
- identified Apr 09, 2025, 02:51 PM UTC
We are aware of an issue with both CloudLink Gateway and CloudLink Daemon showing a pending update, but that update is not applied. We are currently working on a fix and will provide a further update when this is available. The pending update does not contain fixes for any customer reported issues, and your CloudLink connection will continue to function as normal.
- resolved Apr 30, 2025, 03:31 PM UTC
This incident has been resolved.
Notice January 16, 2025 Mitel One users not able to log into the application. 1d Mitel One
Started Jan 16, 2025, 12:22 PM UTC· resolved Jan 17, 2025, 01:10 PM UTC
- investigating Jan 16, 2025, 12:22 PM UTC
We are currently investigating reports of Mitel One users not being able to log into the application. The underline issue appears to be related to the MiVO400 and is currently under investigation.
- monitoring Jan 16, 2025, 01:24 PM UTC
A fix has been deployed and we are monitoring. The fix may take some time to propagate but you can force a sync by logging into the Web Admin for your MiVO400. When successful you will see a full green dot at the top of the page.
- resolved Jan 17, 2025, 01:10 PM UTC
This incident has been resolved.
Notice December 18, 2024 MiContact Center Business Chat Message Delays 25d 19h Workflow, Workflow, Workflow
Started Dec 18, 2024, 06:43 PM UTC· resolved Jan 13, 2025, 01:44 PM UTC
- monitoring Dec 18, 2024, 06:43 PM UTC
We have identified and fixed an issue with the Twilio Social Media flow integration on MiContact Center Business where messages were very slow to be delivered. Please ensure that you do not configure the Fallback URL or Status URL in the Twilio console when configuring the Social Media flow integration. We will continue to monitor this issue and provide any updates as needed.
- resolved Jan 13, 2025, 01:44 PM UTC
This incident has been resolved. Please ensure that you do not configure the Fallback URL or Status URL in the Twilio console when configuring the Social Media flow integration.