Mitel incident

Major Outage at Service Provider in US East Region

Notice Resolved View vendor source →

Mitel experienced a notice incident on October 20, 2025 affecting Admin, lasting 13h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 12:49 PM UTC
Resolved
Oct 21, 2025, 02:05 AM UTC
Duration
13h 15m
Detected by Pingoru
Oct 20, 2025, 12:49 PM UTC

Affected components

Admin

Update timeline

  1. monitoring Oct 20, 2025, 12:49 PM UTC

    Starting at approximately 3:00 AM EST our service provider had a major outage in the US East region where our services are hosted. This impacted operations for approximately 3 hours. As of right now service has been restored and we will continue to monitor services. For more details please see here: https://health.aws.amazon.com/health/status

  2. monitoring Oct 20, 2025, 03:55 PM UTC

    There is still some degree of instability from our service provider which is resulting in some services intermittently being impacted. While the impact does not appear to last very long it continues to happen intermittently. We remain engaged with our provider and waiting for their resolution.

  3. resolved Oct 21, 2025, 02:05 AM UTC

    Our service provider has updated that the issue is fully resolved now and we can confirm we no longer show any impact to any of our services.