Mitel incident

CloudLink Daemon Service Disruption for MCX/MiCC

Critical Resolved View vendor source →
Started
Mar 24, 2026, 09:23 AM UTC
Resolved
Mar 25, 2026, 11:30 AM UTC
Duration
1d 2h
Detected by Pingoru
Mar 24, 2026, 09:23 AM UTC

Affected components

Tunnel

Update timeline

  1. investigating Mar 24, 2026, 09:23 AM UTC

    We are currently experiencing an issue where the CloudLink Daemon service is down for MCX/MiCC. Our engineering team has been engaged and is actively investigating it.

  2. identified Mar 24, 2026, 10:23 AM UTC

    Mitel Cloudlink Daemon has been rolled back to version 1.8.66+139. Please start Mitel Cloudlink Daemon service in the affected MiCC-B/MCX.

  3. monitoring Mar 24, 2026, 10:32 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 24, 2026, 01:22 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 25, 2026, 11:30 AM UTC

    Root cause: The update on March 23/24 wasn’t successful and left the Windows service “Mitel CloudLink Daemon” on MiCC-B systems in a stopped state.

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