Mitel incident

Issue with Tunnel service causing connection errors

Resolved after 2 days 19 hours, affecting Tunnel, on March 20, 2026.

resolved Mar 23, 2026, 01:30 PM UTC

We experienced a temporary capacity issue that affected service availability during periods of high demand. The issue has been resolved, and additional safeguards have been put in place to prevent recurrence.

Started
Mar 20, 2026, 05:39 PM UTC
Resolved
Mar 23, 2026, 01:30 PM UTC
Duration
2d 19h
Detected by Pingoru
Mar 20, 2026, 05:39 PM UTC

Affected components

Tunnel

Update timeline

  1. investigating Mar 20, 2026, 05:39 PM UTC

    We are aware of issues in the Tunnel service and are currently investigating.

  2. identified Mar 20, 2026, 07:50 PM UTC

    The root cause has been identified, and our team is actively working on a resolution.

  3. monitoring Mar 20, 2026, 10:09 PM UTC

    The service has been restored and we will continue to monitor.

  4. resolved Mar 23, 2026, 01:30 PM UTC

    We experienced a temporary capacity issue that affected service availability during periods of high demand. The issue has been resolved, and additional safeguards have been put in place to prevent recurrence.

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