Mitel incident

Issue with Tunnel service causing connection errors

Critical Resolved View vendor source →
Started
Mar 20, 2026, 05:39 PM UTC
Resolved
Mar 23, 2026, 01:30 PM UTC
Duration
2d 19h
Detected by Pingoru
Mar 20, 2026, 05:39 PM UTC

Affected components

Tunnel

Update timeline

  1. investigating Mar 20, 2026, 05:39 PM UTC

    We are aware of issues in the Tunnel service and are currently investigating.

  2. identified Mar 20, 2026, 07:50 PM UTC

    The root cause has been identified, and our team is actively working on a resolution.

  3. monitoring Mar 20, 2026, 10:09 PM UTC

    The service has been restored and we will continue to monitor.

  4. resolved Mar 23, 2026, 01:30 PM UTC

    We experienced a temporary capacity issue that affected service availability during periods of high demand. The issue has been resolved, and additional safeguards have been put in place to prevent recurrence.

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