Mitel incident
CloudLink Daemon - Newly setup connections for the Daemon get 'Couldn't create inventory report' error
Mitel experienced a notice incident on August 20, 2026 affecting CloudLink Accounts Portal, lasting 12d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 20, 2026, 02:34 PM UTC
This issue affects any MSL hosted Daemon that has an MBG as part of the manifest(stand-alone MBG, MiCollab, SMBC, SVI server). Any newly created connections on MSL 12.2 or upgrades to 12.2 MSL will get the 'Couldn't create inventory report' error. A fix is being tested in our Dev cloud. This will be update when the fix is pushed to production.
- monitoring Aug 25, 2026, 02:06 PM UTC
The fix has been pushed to production as part of CloudLink Daemon version 1.9.15. Manually updating to this release from the Daemon page in server manager or waiting for the next scheduled release should fix the issue.
- resolved Sep 02, 2026, 12:30 PM UTC
This incident has been confirmed resolved.