Mitel incident
An issue in Mitel One v6.9.0 on Android prevents keypad access during active calls.
Mitel experienced a minor incident on January 21, 2026 affecting Mitel One, lasting 2d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 21, 2026, 05:28 PM UTC
We are aware of an issue affecting Mitel One on Android (version 6.9.0) where the keypad may not open during an active call, preventing DTMF input. Our team is actively working on a fix and will share updates as they become available.
- identified Jan 22, 2026, 11:32 AM UTC
The root cause has been identified, and our team is actively working on a resolution.
- monitoring Jan 22, 2026, 04:10 PM UTC
The in‑call keypad issue on Android has been fixed. Users are advised to update to Mitel One v6.9.1, now available on the Google Play Store.
- resolved Jan 23, 2026, 07:08 PM UTC
The issue was caused by a recent OS compatibility change affecting the call-screen display. It has been resolved in Mitel One v6.9.1 on Android, now available on the Google Play Store.