MindTouch incident

CXone Knowledge Management - – Monitoring complete. Status = All Services Running Normally

Major Resolved View vendor source →

MindTouch experienced a major incident on July 9, 2026 affecting Application (General Service) and Search and 1 more component, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2026, 07:58 AM UTC
Resolved
Jul 09, 2026, 08:37 AM UTC
Duration
38m
Detected by Pingoru
Jul 09, 2026, 07:58 AM UTC

Affected components

Application (General Service)SearchGenerative SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalyticsGeoblocking for Russia

Update timeline

  1. investigating Jul 09, 2026, 07:58 AM UTC

    CXone Mpower Expert Service Degradation: Sites unavailable. The CXone Mpower Expert Engineering team is investigating reports of site unavailability.

  2. identified Jul 09, 2026, 08:17 AM UTC

    CXone Knowledge Management Service Degradation: Sites unavailable. The issue has been identified and a fix is being worked on for deployment.

  3. monitoring Jul 09, 2026, 08:29 AM UTC

    CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 31 minutes

  4. resolved Jul 09, 2026, 08:37 AM UTC

    CXone Knowledge Management - Service Disruption Resolved - All Services Running Normally. The CXone Mpower Expert Engineering team has deployed a fix and monitored the deployment to make sure sites are stable. The issue is now resolved at this time. Event duration 38 minutes