MindTouch incident

CXone Mpower Expert - Service Degradation: Slow load times

Minor Resolved View vendor source →

MindTouch experienced a minor incident on June 5, 2025 affecting Application (General Service) and Search and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2025, 08:40 PM UTC
Resolved
Jun 05, 2025, 10:24 PM UTC
Duration
1h 44m
Detected by Pingoru
Jun 05, 2025, 08:40 PM UTC

Affected components

Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalyticsGeoblocking for Russia

Update timeline

  1. investigating Jun 05, 2025, 08:40 PM UTC

    CXone Mpower Expert Service Degradation: Slow load times. The CXone Mpower Expert Engineering team is investigating reports of slow load times

  2. investigating Jun 05, 2025, 08:55 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 05, 2025, 08:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 05, 2025, 09:17 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Jun 05, 2025, 09:33 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Jun 05, 2025, 09:48 PM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Jun 05, 2025, 10:03 PM UTC

    We are continuing to monitor for any further issues.

  8. monitoring Jun 05, 2025, 10:18 PM UTC

    We are continuing to monitor for any further issues.

  9. resolved Jun 05, 2025, 10:24 PM UTC

    This incident has been resolved.