MindTouch incident

CXone Knowledge Management - Service Degradation: Sites Degradation

Major Resolved View vendor source →

MindTouch experienced a major incident on October 20, 2026 affecting Application (General Service) and Search and 1 more component, lasting 2h 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 05:53 PM UTC
Resolved
Oct 20, 2026, 08:37 PM UTC
Duration
2h 43m
Detected by Pingoru
Oct 20, 2026, 05:53 PM UTC

Affected components

Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalyticsGeoblocking for Russia

Update timeline

  1. investigating Oct 20, 2026, 05:53 PM UTC

    CXone Knowledge Management Service Degradation: Site Degradation. The CXone Knowledge Management Engineering team is investigating reports of site unavailability.

  2. investigating Oct 20, 2026, 06:01 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 20, 2026, 06:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2026, 08:37 PM UTC

    This incident has been resolved.