MindTouch incident

CXone Knowledge Management - – Monitoring complete. Status = All Services Running Normally

Minor Resolved View vendor source →

MindTouch experienced a minor incident on October 19, 2026 affecting Application (General Service) and Search and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2026, 06:31 PM UTC
Resolved
Oct 19, 2026, 07:16 PM UTC
Duration
45m
Detected by Pingoru
Oct 19, 2026, 06:31 PM UTC

Affected components

Application (General Service)SearchGenerative SearchIn-Product Contextual HelpMindTouch Success CenterAnalytics

Update timeline

  1. investigating Oct 19, 2026, 06:31 PM UTC

    CXone Knowledge Management Service Degradation: Sites slow to load or unavailable. The CXone Knowledge Management Engineering team is investigating reports of site unavailability

  2. monitoring Oct 19, 2026, 06:45 PM UTC

    CXone Knowledge Management - Fix Deployed - All Services Running Normally. The CXone Knowledge Management Engineering team has deployed a fix and all services are running normally. We are currently monitoring sites for deployment stability. Event duration 15 mins

  3. resolved Oct 19, 2026, 07:16 PM UTC

    CXone Knowledge Management - Service Disruption Resolved - All Services Running Normally. The CXone Mpower Expert Engineering team has deployed a fix and monitored the deployment to make sure sites are stable. The issue is now resolved at this time. Event duration 15 mins