MindTouch incident

CXone Knowledge Management - Service Degradation

Minor Resolved View vendor source →

MindTouch experienced a minor incident on July 23, 2026 affecting Application (General Service) and Search and 1 more component, lasting 9h 56m. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2026, 11:43 AM UTC
Resolved
Jul 23, 2026, 09:40 PM UTC
Duration
9h 56m
Detected by Pingoru
Jul 23, 2026, 11:43 AM UTC

Affected components

Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalyticsGeoblocking for Russia

Update timeline

  1. investigating Jul 23, 2026, 11:43 AM UTC

    CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of site degradation.

  2. investigating Jul 23, 2026, 12:07 PM UTC

    CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of site degradation.

  3. investigating Jul 23, 2026, 12:09 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jul 23, 2026, 12:25 PM UTC

    CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of site degradation.

  5. investigating Jul 23, 2026, 12:30 PM UTC

    CXone Knowledge Management Service Degradation. The CXone Knowledge Management Engineering team is investigating reports of site degradation.

  6. investigating Jul 23, 2026, 12:48 PM UTC

    We are continuing to investigate this issue.

  7. monitoring Jul 23, 2026, 12:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Jul 23, 2026, 09:40 PM UTC

    This incident has been resolved.