MindTouch incident

Service Degradation: Sites Slowness

Notice Resolved View vendor source →

MindTouch experienced a notice incident on August 20, 2024 affecting Application (General Service) and Search and 1 more component, lasting 4h 24m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2024, 05:01 PM UTC
Resolved
Aug 20, 2024, 09:25 PM UTC
Duration
4h 24m
Detected by Pingoru
Aug 20, 2024, 05:01 PM UTC

Affected components

Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalytics

Update timeline

  1. investigating Aug 20, 2024, 05:01 PM UTC

    MindTouch Service Degradation: Site Slowness

  2. investigating Aug 20, 2024, 05:03 PM UTC

    MindTouch Engineering is looking into issues related to slow load on MindTouch sites.

  3. monitoring Aug 20, 2024, 05:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 20, 2024, 09:25 PM UTC

    This incident has been resolved.