MindTouch incident

CXOne Expert Service Degradation: Slow load times or Sites unavailable

Minor Resolved View vendor source →

MindTouch experienced a minor incident on August 22, 2024 affecting Application (General Service) and Search and 1 more component, lasting 40m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2024, 03:19 PM UTC
Resolved
Aug 22, 2024, 03:59 PM UTC
Duration
40m
Detected by Pingoru
Aug 22, 2024, 03:19 PM UTC

Affected components

Application (General Service)SearchIn-Product Contextual HelpMindTouch Success CenterAnalytics

Update timeline

  1. investigating Aug 22, 2024, 03:19 PM UTC

    MindTouch Service Degradation: Sites are experiencing slow loads times or are unavailable. The Expert Engineering team is investigating reports of site unavailability.

  2. monitoring Aug 22, 2024, 03:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 22, 2024, 03:59 PM UTC

    This incident has been resolved.