MindTouch incident

MindTouch Service Degradation: Sites unavailable or Slow load times

Minor Resolved View vendor source →

MindTouch experienced a minor incident on September 5, 2024 affecting Application (General Service) and Search and 1 more component, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2024, 01:26 PM UTC
Resolved
Sep 05, 2024, 03:01 PM UTC
Duration
1h 34m
Detected by Pingoru
Sep 05, 2024, 01:26 PM UTC

Affected components

Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalyticsGeoblocking for Russia

Update timeline

  1. identified Sep 05, 2024, 01:26 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Sep 05, 2024, 01:29 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Sep 05, 2024, 01:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 05, 2024, 03:01 PM UTC

    This incident has been resolved.