MindTouch incident

MindTouch degraded performance: Slow load time

Minor Resolved View vendor source →

MindTouch experienced a minor incident on September 5, 2024 affecting Application (General Service) and Search and 1 more component, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2024, 04:09 PM UTC
Resolved
Sep 05, 2024, 06:21 PM UTC
Duration
2h 11m
Detected by Pingoru
Sep 05, 2024, 04:09 PM UTC

Affected components

Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalytics

Update timeline

  1. investigating Sep 05, 2024, 04:09 PM UTC

    MindTouch Engineering is looking into issues related to slow load on MindTouch sites.

  2. resolved Sep 05, 2024, 06:21 PM UTC

    This incident has been resolved.