MindTouch incident

CXOne Expert degraded performance: Slow load time

Minor Resolved View vendor source →

MindTouch experienced a minor incident on October 29, 2024 affecting Application (General Service) and Search and 1 more component, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2024, 11:54 AM UTC
Resolved
Oct 29, 2024, 01:35 PM UTC
Duration
1h 41m
Detected by Pingoru
Oct 29, 2024, 11:54 AM UTC

Affected components

Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalytics

Update timeline

  1. investigating Oct 29, 2024, 11:54 AM UTC

    CXOne Engineering is looking into issues related to slow load on MindTouch sites.

  2. monitoring Oct 29, 2024, 01:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 29, 2024, 01:35 PM UTC

    This incident has been resolved.