MindTouch incident

MindTouch degraded performance: Slow load time

Minor Resolved View vendor source →

MindTouch experienced a minor incident on January 17, 2025 affecting Application (General Service) and Search and 1 more component, lasting 7h 11m. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2025, 09:15 PM UTC
Resolved
Jan 18, 2025, 04:27 AM UTC
Duration
7h 11m
Detected by Pingoru
Jan 17, 2025, 09:15 PM UTC

Affected components

Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalytics

Update timeline

  1. investigating Jan 17, 2025, 09:15 PM UTC

    MindTouch Engineering is looking into issues related to slow load on MindTouch sites.

  2. investigating Jan 17, 2025, 09:24 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 17, 2025, 11:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 18, 2025, 04:27 AM UTC

    This incident has been resolved.