MindTouch incident

MindTouch Service Degradation: Sites unavailable

Minor Resolved View vendor source →

MindTouch experienced a minor incident on January 30, 2025 affecting Application (General Service) and Search and 1 more component, lasting 4h 21m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2025, 10:57 PM UTC
Resolved
Jan 31, 2025, 03:18 AM UTC
Duration
4h 21m
Detected by Pingoru
Jan 30, 2025, 10:57 PM UTC

Affected components

Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalyticsGeoblocking for Russia

Update timeline

  1. investigating Jan 30, 2025, 10:57 PM UTC

    MindTouch Service Degradation: Sites unavailable. The MindTouch Engineering team is investigating reports of site unavailability.

  2. monitoring Jan 30, 2025, 11:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 31, 2025, 03:18 AM UTC

    This incident has been resolved.