MindTouch incident

All Services Running Normally

Notice Resolved View vendor source →

MindTouch experienced a notice incident on March 4, 2025 affecting Application (General Service) and Search and 1 more component, lasting 7h 33m. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2025, 05:35 PM UTC
Resolved
Mar 05, 2025, 01:08 AM UTC
Duration
7h 33m
Detected by Pingoru
Mar 04, 2025, 05:35 PM UTC

Affected components

Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalyticsGeoblocking for Russia

Update timeline

  1. monitoring Mar 04, 2025, 05:35 PM UTC

    All Services Running Normally

  2. monitoring Mar 04, 2025, 05:51 PM UTC

    All Services Running Normally

  3. monitoring Mar 04, 2025, 07:14 PM UTC

    All Services Running Normally

  4. monitoring Mar 04, 2025, 08:22 PM UTC

    All Services Running Normally

  5. monitoring Mar 04, 2025, 09:12 PM UTC

    All Services Running Normally

  6. monitoring Mar 04, 2025, 09:28 PM UTC

    All Services Running Normally

  7. monitoring Mar 04, 2025, 09:46 PM UTC

    All Services Running Normally

  8. monitoring Mar 04, 2025, 10:05 PM UTC

    All Services Running Normally

  9. monitoring Mar 04, 2025, 10:20 PM UTC

    All Services Running Normally

  10. monitoring Mar 04, 2025, 10:36 PM UTC

    All Services Running Normally

  11. monitoring Mar 04, 2025, 10:51 PM UTC

    All Services Running Normally

  12. monitoring Mar 04, 2025, 11:06 PM UTC

    All Services Running Normally

  13. monitoring Mar 04, 2025, 11:24 PM UTC

    All Services Running Normally

  14. monitoring Mar 04, 2025, 11:39 PM UTC

    All Services Running Normally

  15. monitoring Mar 04, 2025, 11:55 PM UTC

    All Services Running Normally

  16. monitoring Mar 05, 2025, 12:12 AM UTC

    All Services Running Normally

  17. monitoring Mar 05, 2025, 12:26 AM UTC

    All Services Running Normally

  18. monitoring Mar 05, 2025, 12:42 AM UTC

    All Services Running Normally

  19. monitoring Mar 05, 2025, 12:57 AM UTC

    All Services Running Normally

  20. resolved Mar 05, 2025, 01:08 AM UTC

    Service continuing without incident. Running notifications are now suspended