MindTouch incident

CXone Mpower Expert - Service Degradation: Slow Load Times

Notice Resolved View vendor source →

MindTouch experienced a notice incident on April 7, 2025 affecting Application (General Service) and Search and 1 more component, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Apr 07, 2025, 02:23 PM UTC
Resolved
Apr 07, 2025, 02:57 PM UTC
Duration
33m
Detected by Pingoru
Apr 07, 2025, 02:23 PM UTC

Affected components

Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalytics

Update timeline

  1. monitoring Apr 07, 2025, 02:23 PM UTC

    CXone Mpower Expert - Service Degradation - Investigating issues related to slow load times on sites.

  2. resolved Apr 07, 2025, 02:57 PM UTC

    This incident has been resolved.