MindTouch incident

CXone Expert - Service Degradation

Minor Ongoing View vendor source →

MindTouch is currently experiencing a minor incident affecting Application (General Service) and Search and 1 more component, which began 1h ago. The vendor's full update timeline is below.

Started
May 10, 2026, 09:14 PM UTC
Resolved
Ongoing
Duration
● 1h 12m
Detected by Pingoru
May 10, 2026, 09:14 PM UTC

Affected components

Application (General Service)SearchIn-Product Contextual HelpEmail ServicesMindTouch Success CenterAnalyticsGeoblocking for Russia

Update timeline

  1. investigating May 10, 2026, 09:14 PM UTC

    CXone Expert Service Degradation. The CXone Expert Engineering team is investigating reports of site service degradation

  2. investigating May 10, 2026, 09:41 PM UTC

    CXone Expert Service Degradation. The CXone Expert Engineering team is investigating reports of site service degradation

  3. monitoring May 10, 2026, 09:58 PM UTC

    A fix has been implemented and we are monitoring the results.