Ongoing since 09:13 AM UTC, affecting Mews Guest Experience.
The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
Affected components
Update timeline
- investigating Oct 28, 2026, 09:13 AM UTC
Since 27 October at 15:34 CET, Guest Messenger in Mews Operations shows “Guest messaging is being set up” instead of the inbox for many properties that were already using it. Staff at affected properties can’t read or reply to guest messages, and guests don’t receive replies. Other parts of Mews Operations aren’t affected. We’re investigating the cause and will post an update within 30 minutes.
- investigating Oct 28, 2026, 09:26 AM UTC
Since 27 October, 15:34 CET, Guest Messenger shows “Guest messaging is being set up” instead of the inbox for some properties, and guests aren’t getting replies. We found the cause and are rolling out a fix. You don’t need to do anything.
- identified Oct 28, 2026, 09:28 AM UTC
The issue has been identified and a fix is being implemented.
- identified Oct 28, 2026, 09:53 AM UTC
The Mews team identified the issue and is working on a resolution. Further updates will follow as we make progress.
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