Method IT Outage History

Started Jun 17, 2026, 09:23 AM UTC· resolved Jun 17, 2026, 01:54 PM UTC

1. investigating Jun 17, 2026, 09:23 AM UTC

   We have been advised of potential service disruption to Microsoft 365 services. The incident is currently being investigated by Microsoft engineers, and further updates will be posted as soon as they are available. For real time updates on the issue, please visit: https://status.method-it.co.uk

2. investigating Jun 17, 2026, 01:54 PM UTC

   We have been advised by Microsoft that the disruption to Microsoft Teams has now been resolved, and all systems are now operating as normal. Should you still be experiencing issues, please do contact the Method IT Helpdesk for further assistance.

3. resolved Jun 17, 2026, 01:54 PM UTC

   We have been advised by Microsoft that the disruption to Microsoft Teams has now been resolved, and all systems are now operating as normal. Should you still be experiencing issues, please do contact the Method IT helpdesk for further assistance.

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Started Feb 12, 2026, 09:46 AM UTC· resolved Feb 20, 2026, 04:42 PM UTC

1. identified Feb 12, 2026, 09:46 AM UTC

   Microsoft have identified an issue where some users are unable to join some meetings using the "Join" button in the meeting chat within Teams. Microsoft have advised that clicking on the URL for the meeting should still work. Microsoft are actively looking at the issue. We will issue an update when new information becomes available.

2. monitoring Feb 16, 2026, 02:03 PM UTC

   Microsoft have released a possible fix and are currently deploying throughout infrastructure. They are currently monitoring impact to ensure that issue is being fully resolved. We will continue to monitor while we wait for confirmation from Microsoft that the issue has been fully resolved.

3. resolved Feb 20, 2026, 04:42 PM UTC

   Microsoft have declared that the fix has successfully rolled out to all tenant and closed the incident.

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Started Oct 29, 2025, 04:43 PM UTC· resolved Oct 30, 2025, 07:56 AM UTC

1. investigating Oct 29, 2025, 04:43 PM UTC

   We are seeing reports of widespread internet issues. We are seeing issues with Microsoft as well as other providers such as Amazon Web Services are reporting issues with connectivity. We anticipate that users may find any cloud based websites or services are unreliable or unavailable.

2. resolved Oct 30, 2025, 07:56 AM UTC

   Microsoft have confirmed that all systems are now operating normally.

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Started Jun 25, 2025, 04:13 PM UTC· resolved Jun 29, 2025, 08:21 PM UTC

1. identified Jun 25, 2025, 04:13 PM UTC

   Three have advised that there is an ongoing issue on the Three network stopping users being able to make phone calls or use other voice services. Data services, such as 4G and 5G are operational. Three is working on the issue and will provide an update shortly.

2. monitoring Jun 26, 2025, 08:23 AM UTC

   Three Network have advised that Voice and SMS services are at "nearly-normal" levels. We are still receiving reports of issues, and will continue to monitor until full service has resumed.

3. resolved Jun 29, 2025, 08:21 PM UTC

   Three have advised all Voice and SMS services are now back to normal service.

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Started Mar 19, 2025, 11:52 AM UTC· resolved Mar 20, 2025, 02:20 PM UTC

1. investigating Mar 19, 2025, 11:52 AM UTC

   Microsoft have advised that users may be unable to search in Exchange Online using Outlook on the web or the desktop client. Affected users may see the following error message "We didn't find anything, try different keyword" when performing searches in Exchange Online. Microsoft are investigating the root cause.

2. resolved Mar 20, 2025, 02:04 PM UTC

   Microsoft have advised that a fix has been deployed successfully and the issue has been marked as resolved.

3. identified Mar 20, 2025, 02:09 PM UTC

   Microsoft have reported that they have made steady progress with the new fix, which has been developed and is being tested internally before release. The new fix will be deployed once internal testing is complete.

4. resolved Mar 20, 2025, 02:20 PM UTC

   Microsoft have advised that the search function has now been fully restored.

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Started Mar 18, 2025, 10:44 AM UTC· resolved Mar 25, 2025, 04:21 PM UTC

1. identified Mar 18, 2025, 10:44 AM UTC

   We have been advised of potential service disruption to Microsoft 365 services. Some users may encounter Non-Delivery Report (NDR) failures when sending or receiving email messages. Microsoft engineers have confirmed that deployment of a fix is progressing as expected, with the majority of impact already mitigated. However, the remaining affected infrastructure may take additional time to update completely. If you are experiencing email delivery issues, please reach out to us. Further updates will be posted as soon as they become available.

2. identified Mar 19, 2025, 11:55 AM UTC

   Microsoft are reporting that the additional mitigations have reduced the volume of intermittent failing messages. They will continue to monitor to ensure service returns to normal.

3. identified Mar 20, 2025, 02:18 PM UTC

   Microsoft have reported that they have made steady progress with the new fix, which has been developed and is being tested internally before release. The new fix will be deployed once internal testing is complete.

4. monitoring Mar 24, 2025, 10:52 AM UTC

   Microsoft have advised that a rollout of an updated fix has been applied to all tenants and has saturated. For emails remaining that have not been sent, these will be resent. Microsoft are continue to monitor to confirm the fix has resolved the issue completely.

5. resolved Mar 25, 2025, 04:21 PM UTC

   Microsoft have confirmed that the fix has saturated all environments and all unsent email has now been processed. Systems have returned to normal operation.

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Started Mar 10, 2025, 04:00 PM UTC· resolved Mar 14, 2025, 08:08 AM UTC

1. investigating Mar 10, 2025, 04:00 PM UTC

   Microsoft have advised that some users may encounter delays when sending or receiving email messages. They are investigating a potential issue with their infrastructure and will update shortly on findings.

2. identified Mar 10, 2025, 05:02 PM UTC

   Microsoft have identified the issue causing delays to sending and receiving emails and are currently working on a plan to resolve the issue.

3. monitoring Mar 11, 2025, 04:13 PM UTC

   Microsoft have deployed a fix which is now being pushed out to production. Microsoft are confident that this will resolve the issue, and will update on when they believe this issue is fully resolved.

4. monitoring Mar 12, 2025, 09:42 AM UTC

   Microsoft have advised that the fix deployment encountered an issue that is resulting in some delays in reaching out to all tenants. They are working on getting the fix deployment accelerated out this morning.

5. resolved Mar 14, 2025, 08:08 AM UTC

   Microsoft have confirmed that the fix has now rolled out to all instances and the issue has been resolved.

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Started Dec 10, 2024, 01:46 PM UTC· resolved Dec 10, 2024, 03:26 PM UTC

1. investigating Dec 10, 2024, 01:46 PM UTC

   We have been advised of potential service disruption to Microsoft 365 services: Some users may be unable to access apps in Microsoft 365 for the web The incident is currently being investigated by Microsoft engineers, and further updates will be posted as soon as they are available.

2. resolved Dec 10, 2024, 03:26 PM UTC

   We have been advised by Microsoft that the disruption to Microsoft 365 services has now been resolved, and all systems are now operating as normal. Should you still be experiencing issues, please do contact the method IT helpdesk for further assistance.

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Started Dec 02, 2024, 03:40 PM UTC· resolved Dec 04, 2024, 10:40 AM UTC

1. investigating Dec 02, 2024, 03:40 PM UTC

   Microsoft have reported that soem users may be unable to send or receive email messages in Exchange Online using Outlook on the web or desktop client. Impact is specific to some users who are served through the affected infrastructure. While we have not received reports, we will continue to monitor and update as we receive information.

2. resolved Dec 04, 2024, 10:40 AM UTC

   Microsoft have confirmed that this issue has now been resolved.

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Started Nov 25, 2024, 05:03 PM UTC· resolved Nov 27, 2024, 10:01 AM UTC

1. identified Nov 25, 2024, 05:03 PM UTC

   Microsoft have advised that multiple services and features are currently unavailable or slow. These services include: Outlook desktop Outlook mobile Outlook on the web Sending and receiving emails Users may be unable to search within SharePoint Online Users using Teams may find the following: - Users are unable to create or update Virtual Events, including webinars and Town Halls. - Users may be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings. - Users are unable to create chat, add users and create or edited meetings. - Users are unable to create or modify new teams and channels. - Users may be unable to update presence. - Users may be unable to use the search function. - Users may not see updated list of files and links failing to load within the Chat shared tab. Microsoft Copilot features may not work with meetings and calendar administration Microsoft Books may be unavailable. Microsoft are aware of the issue and are routing services to known good infrastructure to alleviate the issue. We will update when Microsoft provide more information.

2. monitoring Nov 26, 2024, 09:17 AM UTC

   Microsoft have advised that most of the issues relating to Microsoft 365 services have been restored to full functionality. There is still an ongoing issue regarding Outlook on the Web and some issues with mail queues not clearing down properly. Microsoft have added fixes for both of these issues and are starting to see recovery to those services. They will continue to monitor for an extended period and advise when fully recovered.

3. resolved Nov 27, 2024, 10:01 AM UTC

   Microsoft have confirmed that all services have resumed normal operation,

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