Method IT incident
Exchange Online - users may be unable to search emails
Resolved after 1 day 2 hours, affecting Microsoft 365 and Microsoft 365 (Microsoft 365 — Microsoft Exchange Online), on March 19, 2025.
Microsoft have reported that they have made steady progress with the new fix, which has been developed and is being tested internally before release. The new fix will be deployed once internal testing is complete.
Affected components
Update timeline
- investigating Mar 19, 2025, 11:52 AM UTC
Microsoft have advised that users may be unable to search in Exchange Online using Outlook on the web or the desktop client. Affected users may see the following error message "We didn't find anything, try different keyword" when performing searches in Exchange Online. Microsoft are investigating the root cause.
- resolved Mar 20, 2025, 02:04 PM UTC
Microsoft have advised that a fix has been deployed successfully and the issue has been marked as resolved.
- identified Mar 20, 2025, 02:09 PM UTC
Microsoft have reported that they have made steady progress with the new fix, which has been developed and is being tested internally before release. The new fix will be deployed once internal testing is complete.
- resolved Mar 20, 2025, 02:20 PM UTC
Microsoft have advised that the search function has now been fully restored.
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