Microsoft 365 service issues

Update timeline

1. identified Nov 25, 2024, 05:03 PM UTC

   Microsoft have advised that multiple services and features are currently unavailable or slow. These services include: Outlook desktop Outlook mobile Outlook on the web Sending and receiving emails Users may be unable to search within SharePoint Online Users using Teams may find the following: - Users are unable to create or update Virtual Events, including webinars and Town Halls. - Users may be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings. - Users are unable to create chat, add users and create or edited meetings. - Users are unable to create or modify new teams and channels. - Users may be unable to update presence. - Users may be unable to use the search function. - Users may not see updated list of files and links failing to load within the Chat shared tab. Microsoft Copilot features may not work with meetings and calendar administration Microsoft Books may be unavailable. Microsoft are aware of the issue and are routing services to known good infrastructure to alleviate the issue. We will update when Microsoft provide more information.

2. monitoring Nov 26, 2024, 09:17 AM UTC

   Microsoft have advised that most of the issues relating to Microsoft 365 services have been restored to full functionality. There is still an ongoing issue regarding Outlook on the Web and some issues with mail queues not clearing down properly. Microsoft have added fixes for both of these issues and are starting to see recovery to those services. They will continue to monitor for an extended period and advise when fully recovered.

3. resolved Nov 27, 2024, 10:01 AM UTC

   Microsoft have confirmed that all services have resumed normal operation,