Merge Outage History

We are investigating reports of an API service outage in our US tenant. Our engineering team has been notified and is actively investigating. We will provide updates as we have more information.

We identified an issue affecting syncs for some legacy reports-based ADP Linked Accounts. Some accounts may have been incorrectly moved to a Relink Needed status even though their credentials are still valid. We are actively working on the remediation. If your ADP Linked Account shows Relink Needed, please DO NOT ask your end user to relink. Instead: 1. Trigger a manual sync for the Linked Account from the Merge Dashboard. 2. If the sync fails, contact our support team at [email protected] and we'll restore the account for you.

We are aware of the QBO [outage](https://status.quickbooks.intuit.com/) that is currently affecting the syncing of QBO Linked Accounts. Our engineering team has been notified and is actively monitoring the QBO incident status!

We are seeing improvement in the underlying QBO timeout errors. We will provide updates as we have more information. We apologize for any inconvenience this may have caused.

Intuit is continuing to experience intermittent API timeout errors with their QBO API. For the time being, we have paused our data syncs for this integration and therefore, users may experience delays in receiving refreshed data. We will provide updates as we have more information.

The intermittent timeout issues have been resolved on Intuit's side. We will be re-enabling our periodic syncing momentarily. Thank you for your patience.

We are currently experiencing a docs outage due to our downstream vendor. They are investigating.

We are investigating reports of degraded performance in our API and data syncs. Our engineering team has been notified and is actively investigating. We will provide updates as we have more information.

The underlying query has been switched off and our systems have begun to stabilize. We will continue monitoring and report back when we are back to operating normally. We apologize for any inconvenience this may have caused.

Salesforce recently introduced new security requirements for connected apps that we were required to adopt. As part of enforcing these changes on Salesforce's side, some Salesforce Linked Accounts are entering a "relink needed" state and have temporarily stopped syncing. This may affect Salesforce-connected accounts at any point over the next 30 days. This is a known Salesforce-side behavior during this transition: after the required changes take effect, Salesforce invalidates certain existing authentication tokens, which causes the affected accounts to need reconnection. No customer data has been lost, and only the Salesforce integration is impacted — all other integrations are operating normally. Reconnecting resolves the issue. If a Salesforce Linked Account moves into "relink needed," please have the end user reconnect their account through your normal Merge Link flow to resume syncing. We're actively monitoring affected accounts and will share updates here as we learn more.

We are aware of the Gusto API [outage](https://docs.gusto.com/embedded-payroll/page/api-status) that is currently affecting Gusto Linked Accounts and their scopes. Our engineering team has been notified and is actively investigating. We will provide updates as we have more information.

We have identified reports of documentation disruptions which are due to outages in our upstream documentation vendor. We will provide updates as we have more information.

Our vendor has fixed the core issue, and are waiting for things to recover.

We’re seeing an elevated rate of 403 responses from NetSuite affecting Linked Accounts. Historically, in similar patterns, these 403 spikes have self-resolved within a few hours without requiring action. We’re actively monitoring the situation and will continue to provide updates as we learn more.