Merge experienced a major incident on September 1, 2026, lasting 17h 39m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 01, 2026, 09:11 PM UTC
We are aware of the QBO [outage](https://status.quickbooks.intuit.com/) that is currently affecting the syncing of QBO Linked Accounts. Our engineering team has been notified and is actively monitoring the QBO incident status!
- investigating Sep 01, 2026, 10:04 PM UTC
We are seeing improvement in the underlying QBO timeout errors. We will provide updates as we have more information. We apologize for any inconvenience this may have caused.
- investigating Sep 02, 2026, 12:04 AM UTC
Intuit is continuing to experience intermittent API timeout errors with their QBO API. For the time being, we have paused our data syncs for this integration and therefore, users may experience delays in receiving refreshed data. We will provide updates as we have more information.
- investigating Sep 02, 2026, 01:36 PM UTC
The intermittent timeout issues have been resolved on Intuit's side. We will be re-enabling our periodic syncing momentarily. Thank you for your patience.
- resolved Sep 02, 2026, 02:51 PM UTC
The integration issues have been resolved and all systems are operating normally. We apologize for any inconvenience this may have caused. If you continue to experience issues, please contact our support team.