Merge incident

Investigating — NetSuite (elevated 403s)

Major Resolved View vendor source →

Merge experienced a major incident on May 11, 2026, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 07:07 PM UTC
Resolved
May 11, 2026, 10:20 PM UTC
Duration
3h 12m
Detected by Pingoru
May 11, 2026, 07:07 PM UTC

Update timeline

  1. investigating May 11, 2026, 07:07 PM UTC

    We’re seeing an elevated rate of 403 responses from NetSuite affecting Linked Accounts. Historically, in similar patterns, these 403 spikes have self-resolved within a few hours without requiring action. We’re actively monitoring the situation and will continue to provide updates as we learn more.

  2. resolved May 11, 2026, 10:20 PM UTC

    We've now resolved the incident. Thanks for your patience.