Merge is currently experiencing a major incident, which began 1d ago. The vendor's full update timeline is below.
Update timeline
- investigating Jun 25, 2026, 01:17 AM UTC
Salesforce recently introduced new security requirements for connected apps that we were required to adopt. As part of enforcing these changes on Salesforce's side, some Salesforce Linked Accounts are entering a "relink needed" state and have temporarily stopped syncing. This may affect Salesforce-connected accounts at any point over the next 30 days. This is a known Salesforce-side behavior during this transition: after the required changes take effect, Salesforce invalidates certain existing authentication tokens, which causes the affected accounts to need reconnection. No customer data has been lost, and only the Salesforce integration is impacted — all other integrations are operating normally. Reconnecting resolves the issue. If a Salesforce Linked Account moves into "relink needed," please have the end user reconnect their account through your normal Merge Link flow to resume syncing. We're actively monitoring affected accounts and will share updates here as we learn more.