Meltwater API incident

Content Delay

Resolved after 21 hours 12 minutes, affecting API endpoints and Content Stream and 1 more, on May 19, 2025.

resolved May 20, 2025, 03:18 PM UTC

After a period of monitoring, this issue is now resolved. Document streams are functioning as expected.

Started: May 19, 2025, 06:06 PM UTC
Resolved: May 20, 2025, 03:18 PM UTC
Duration: 21h 12m
Detected by Pingoru: May 19, 2025, 06:06 PM UTC

Affected components

API endpointsContent StreamMeltwater API Listening AnalyticsMeltwater API Listening ExportsMeltwater API Listening Search ManagementMeltwater API Account ManagementMeltwater API Owned Social AnalyticsRadarly API

Update timeline

investigating May 19, 2025, 06:06 PM UTC

We are currently experiencing a delay in receiving the latest content. Engineering has resolved the underlying issue, and processing is recovering. We will continue to provide updates as the backlog clears. We apologize for the inconvenience and thank you for your patience.
monitoring May 19, 2025, 07:35 PM UTC

Engineering has resolved the issue and document streams are currently up to date. We will continue to monitor the application and provide updates accordingly. We apologize for the inconvenience and thank you for your patience.
resolved May 20, 2025, 03:18 PM UTC

After a period of monitoring, this issue is now resolved. Document streams are functioning as expected.

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