Meltwater API incident

Content Delay

Minor Resolved View vendor source →

Meltwater API experienced a minor incident on August 18, 2026 affecting API endpoints and Content Stream and 1 more component, lasting 1d 16h. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 09:37 PM UTC
Resolved
Aug 20, 2026, 02:27 PM UTC
Duration
1d 16h
Detected by Pingoru
Aug 18, 2026, 09:37 PM UTC

Affected components

API endpointsContent StreamMeltwater API Listening AnalyticsMeltwater API Listening ExportsMeltwater API Listening Search ManagementMeltwater API Account ManagementMeltwater API Owned Social AnalyticsMeltwater API Listening SearchMeltwater API Explore+ AssetsMeltwater API Explore+ Search

Update timeline

  1. investigating Aug 18, 2026, 09:37 PM UTC

    We are currently experiencing issues in retrieving the latest editorial, social, and broadcast content. Engineering is aware of the issue and is currently investigating. We will continue to provide updates accordingly. We apologize for the inconvenience and thank you for your patience.

  2. monitoring Aug 19, 2026, 07:36 AM UTC

    Our engineering team has resolved the issue that caused delays in editorial, social, and broadcast content. The backlog has now been processed, and we will continue to monitor the situation closely and provide updates accordingly. Thank you for your patience.

  3. resolved Aug 20, 2026, 02:27 PM UTC

    After a period of monitoring, this issue is now resolved. Latest editorial, social, and broadcast content continues flowing into the platform as expected.