Legacy Email Service Issue
Timeline · 1 update
- resolved May 28, 2026, 01:32 PM UTC
We've now resolved the incident. Thanks for your patience.
Melbourne IT Outage History
Melbourne IT is up right nowMelbourne IT had 31 outages in the last 2 years totaling 1455h 31m of downtime — averaging 1.3 incidents per month.
There were 31 Melbourne IT outages since June 30, 2025 totaling 1455h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.
Limited Live Chat Support Availability
Timeline · 1 update
- resolved May 10, 2026, 09:50 PM UTC
We've now resolved the incident. Thanks for your patience.
Degraded Performance detected on status page
Affected: Overall
Delays in Support Response
Timeline · 2 updates
- investigating May 01, 2026, 05:55 AM UTC
Our customer care team are currently experiencing a higher-than-usual support workload as a result of ongoing security updates related to recent up-stream cPanel vulnerabilities. Our team is actively working through all customer related requests as quickly as possible. However, as a result, support response times may be slightly longer than usual during this period. We thank you so much for your patience with our team, and your understanding while we continue to assist affected customers.
- resolved May 06, 2026, 10:49 PM UTC
Support operations have returned to normal following the recent cPanel security patches. All pending requests related to this event have been addressed. Thank you for your patience during this period.
cPanel and Webmail temporarily unavailable
Timeline · 4 updates
- investigating Apr 28, 2026, 06:20 PM UTC
We are aware that some customers may be temporarily unable to log in to WHM/cPanel due to a system update. Access via ports 2083/2087 is currently unavailable while this work is carried out. Please note that websites and emails remain fully operational and online. Our infrastructure team are working to restore full access as quickly as possible. We appreciate your patience and will update you as soon as normal access resumes. If you need any urgent assistance, please reach out to us.
- investigating Apr 29, 2026, 04:31 AM UTC
The root cause of this incident has been identified as an issue originating from cPanel and is outside of our direct control. It has impacted cPanel users globally across all vendors. cPanel have released a patch to address the problem, and our team is actively applying this update across affected systems as a Priority 1 task. We are continuing to make steady progress toward full resolution. Importantly, your website availability and core services remain fully operational. This issue is limited to cPanel access only. Sending and receiving emails, as well as website functionality, should continue to operate normally during this time. We are here to help you through this and will continue to provide updates as progress is made and will confirm once full access has been fully restored. Thank you for your patience and understanding while we work closely with our upstream provider to resolve this matter.
- investigating Apr 29, 2026, 05:40 AM UTC
Patches are currently being deployed across our servers and affected systems, and access to cPanel is beginning to recover. Login functionality has already returned to normal for some customers. While some clients may still experience login issues, we encourage you to reach out to our friendly support team for assistance. We’d like to reassure you that website availability, as well as services such as DNS and email, remain active and are operating as expected. Thank you again for your patience. If you have any questions or need support, our team is available 24/7—please don’t hesitate to get in touch
- resolved May 01, 2026, 03:17 AM UTC
Our technicians have confirmed that the patch has been applied and the issue is resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution. If you have further issues please don't hesitate to contact us.
Hosting Performance Degradation | s9513.fra1.stableserver.net
Timeline · 1 update
- resolved Apr 22, 2026, 03:10 PM UTC
Our system engineers applied a fix by assigning new IPs and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you are still experiencing any difficulties, please contact us for assistance.
Password reset and email verification delays
Timeline · 2 updates
- investigating Apr 22, 2026, 10:04 AM UTC
We are aware of a few customers experiencing some delays when receiving password reset email and verification emails. Our infrastructure team are working on this as a priority to resolve this matter. If you need any assistance in the immediate, please reach out to our support team.
- resolved Apr 27, 2026, 06:19 AM UTC
We have seen Password reset and email verification functionality return to normal. We understand how important access to your services are and appreciate your patience while we work on a resolution. Your services would not have been effected during this time. If you have any questions or need assistance accessing your account, please contact us.
Hosting Performance Degradation | s15175.bom1.stableserver.net
Timeline · 2 updates
- investigating Apr 22, 2026, 08:03 AM UTC
We have identified some higher than normal traffic on one of our server s15175.bom1.stableserver.net. Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our infrastructure team are investigating are already working toward a solution. We will keep you updated as soon as possible.
- resolved Apr 22, 2026, 11:56 AM UTC
Our system engineers applied a fix by assigning new IPs and all services should be functioning as normal. Old IP: 209.42.28.32 For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you are still experiencing any difficulties, please contact us for assistance.
Customer-Area Log In Issue
Timeline · 3 updates
- investigating Apr 21, 2026, 01:59 AM UTC
We've received reports of a small subset of clients being unable to view or access their account. At this stage, the impact appears limited, and we’re focused on resolving it as soon as possible. All hosting services, email services and domains should remain operational and accessible via direct links. If you need any assistance in the meantime, our support team is available 24/7 via live chat and ready to help. We’ll share an update as soon as we have more information.
- investigating Apr 27, 2026, 09:13 PM UTC
We’ve identified the cause of the issue affecting a small subset of clients who were unable to view or access their accounts, and recovery is now in progress. If you are still experiencing issues logging in, please perform a force refresh of your browser and allow up to 10 minutes for changes to take effect: Mac: Cmd + Shift + R Windows: Ctrl + F5
- resolved Apr 28, 2026, 11:55 PM UTC
After a careful monitoring period, we would like to thank our clients for the patience they've had whilst our team was working on this resolution and apologize for any inconvenience caused. If you have further issues please don't hesitate to contact us, were are here 24/7 and always ready to assist.
Hosting Performance Degradation - s15560.lon1.stableserver.net
Timeline · 1 update
- resolved Apr 19, 2026, 10:34 PM UTC
We would like to give the final update that the fix is still in place and things have returned to normal levels. If you have any questions or need any assistance with your services, please reach out to us. We would like to thank you for your patience during this time.
Hosting Performance Degradation - s11748.sgp1.stableserver.net
Timeline · 1 update
- resolved Apr 03, 2026, 01:41 AM UTC
We have identified some higher than normal traffic on some of our servers. Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our system engineers applied a fix by assigning some new IP's and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you have any questions or need any assistance with your services, please reach out to us.
Service interruption
Timeline · 1 update
- resolved Mar 23, 2026, 12:47 PM UTC
We've now resolved the incident. Thanks for your patience.
Account Access Issue Identified
Timeline · 1 update
- resolved Mar 10, 2026, 02:48 PM UTC
We've now resolved the incident. Thanks for your patience.
Live Chat Delays
Timeline · 1 update
- resolved Jan 06, 2026, 09:00 AM UTC
We've now resolved the incident and live-chat should function normally. We appreciate your patience during this time.
Email Issue Identified
Timeline · 1 update
- resolved Jan 06, 2026, 09:43 PM UTC
We've now resolved the incident. Thanks for your patience.
Sydney center intermittent network issue
Timeline · 1 update
- resolved Dec 04, 2025, 01:57 AM UTC
The incident affecting our Sydney location has now been fully resolved. All servers and services are operating normally. Thank you for your patience and understanding while we worked to restore full functionality.
Webmail latency
Timeline · 1 update
- resolved Dec 03, 2025, 01:51 AM UTC
We've now resolved the issue and webmail should function normally. Thanks for your patience.
Limited Support Availability
Timeline · 1 update
- resolved Nov 10, 2025, 03:00 PM UTC
We've now resolved the incident. Thanks for your patience.
Client Area - Service Interruption
Timeline · 1 update
- resolved Oct 22, 2025, 11:23 AM UTC
We've now resolved the incident. Thanks for your patience.
Legacy Email Issue - Sending Latency
Timeline · 1 update
- resolved Oct 02, 2025, 01:58 AM UTC
We've now resolved the incident and emails should function as expected. Thanks for your patience.
Webmail Access Issue
Timeline · 1 update
- resolved Sep 16, 2025, 11:24 PM UTC
Our team have confirmed that the webmail site is now loading as secure. We would like to thank our clients for their patience during this time. Please reach out to us if you have any further questions.
Chat Support Channel Intermittence
Timeline · 1 update
- resolved Sep 11, 2025, 06:48 PM UTC
Our chat support channel is now operating normally. Thank you for your patience while we worked to resolve this issue.
Intermittent Delays with Domain Requests
Timeline · 1 update
- resolved Sep 05, 2025, 04:01 PM UTC
We've now resolved the incident. Thanks for your patience.
Legacy Mail Systems
Timeline · 1 update
- resolved Sep 30, 2025, 07:30 AM UTC
We've now resolved the incident. Thanks for your patience.
Server Incident Report (Webmail, Sydmail)
Timeline · 1 update
- resolved Sep 12, 2025, 04:24 AM UTC
We've now resolved this particular issue. Thanks for your patience and keep an eye on our status page for further updates regarding our Legacy email platforms as some components may still be effected.