Customer-Area Log In Issue

Update timeline

1. investigating Apr 21, 2026, 01:59 AM UTC

   We've received reports of a small subset of clients being unable to view or access their account. At this stage, the impact appears limited, and we’re focused on resolving it as soon as possible. All hosting services, email services and domains should remain operational and accessible via direct links. If you need any assistance in the meantime, our support team is available 24/7 via live chat and ready to help. We’ll share an update as soon as we have more information.

2. investigating Apr 27, 2026, 09:13 PM UTC

   We’ve identified the cause of the issue affecting a small subset of clients who were unable to view or access their accounts, and recovery is now in progress. If you are still experiencing issues logging in, please perform a force refresh of your browser and allow up to 10 minutes for changes to take effect: Mac: Cmd + Shift + R Windows: Ctrl + F5

3. resolved Apr 28, 2026, 11:55 PM UTC

   After a careful monitoring period, we would like to thank our clients for the patience they've had whilst our team was working on this resolution and apologize for any inconvenience caused. If you have further issues please don't hesitate to contact us, were are here 24/7 and always ready to assist.