Melbourne IT Outage History
Melbourne IT is up right nowPingoru has recorded 22 incidents for Melbourne IT: 22 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 7 | 269 of 720 (37%) |
| May 2026 | 5 | 478 of 744 (64%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 0 of 508 (0%) |
Incidents, newest first
Minor October 5, 2026 Partial Outage detected on status page 12m Overall
Started Oct 05, 2026, 07:06 AM UTC· resolved Oct 05, 2026, 07:18 AM UTC
No vendor updates were posted for this incident.
Major June 25, 2026 Support Articles Temporarily Unavailable 38m
Started Jun 25, 2026, 01:16 AM UTC· resolved Jun 25, 2026, 01:54 AM UTC
- resolved Jun 25, 2026, 01:54 AM UTC
Our technicians have confirmed that the issue has now been resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution. If you have further issues please don't hesitate to contact us.
Major May 28, 2026 Legacy Email Service Issue 1h 15m
Started May 28, 2026, 12:17 PM UTC· resolved May 28, 2026, 01:32 PM UTC
- resolved May 28, 2026, 01:32 PM UTC
We've now resolved the incident. Thanks for your patience.
Major May 10, 2026 Limited Live Chat Support Availability 4h 53m
Started May 10, 2026, 04:57 PM UTC· resolved May 10, 2026, 09:50 PM UTC
- resolved May 10, 2026, 09:50 PM UTC
We've now resolved the incident. Thanks for your patience.
Minor May 7, 2026 Degraded Performance detected on status page 119d 7h Overall
Started May 07, 2026, 03:46 PM UTC· resolved Sep 03, 2026, 11:09 PM UTC
No vendor updates were posted for this incident.
Major May 1, 2026 Delays in Support Response 5d 16h
Started May 01, 2026, 05:55 AM UTC· resolved May 06, 2026, 10:49 PM UTC
- investigating May 01, 2026, 05:55 AM UTC
Our customer care team are currently experiencing a higher-than-usual support workload as a result of ongoing security updates related to recent up-stream cPanel vulnerabilities. Our team is actively working through all customer related requests as quickly as possible. However, as a result, support response times may be slightly longer than usual during this period. We thank you so much for your patience with our team, and your understanding while we continue to assist affected customers.
- resolved May 06, 2026, 10:49 PM UTC
Support operations have returned to normal following the recent cPanel security patches. All pending requests related to this event have been addressed. Thank you for your patience during this period.
Major April 28, 2026 cPanel and Webmail temporarily unavailable 2d 8h
Started Apr 28, 2026, 06:20 PM UTC· resolved May 01, 2026, 03:17 AM UTC
- investigating Apr 28, 2026, 06:20 PM UTC
We are aware that some customers may be temporarily unable to log in to WHM/cPanel due to a system update. Access via ports 2083/2087 is currently unavailable while this work is carried out. Please note that websites and emails remain fully operational and online. Our infrastructure team are working to restore full access as quickly as possible. We appreciate your patience and will update you as soon as normal access resumes. If you need any urgent assistance, please reach out to us.
- investigating Apr 29, 2026, 04:31 AM UTC
The root cause of this incident has been identified as an issue originating from cPanel and is outside of our direct control. It has impacted cPanel users globally across all vendors. cPanel have released a patch to address the problem, and our team is actively applying this update across affected systems as a Priority 1 task. We are continuing to make steady progress toward full resolution. Importantly, your website availability and core services remain fully operational. This issue is limited to cPanel access only. Sending and receiving emails, as well as website functionality, should continue to operate normally during this time. We are here to help you through this and will continue to provide updates as progress is made and will confirm once full access has been fully restored. Thank you for your patience and understanding while we work closely with our upstream provider to resolve this matter.
- investigating Apr 29, 2026, 05:40 AM UTC
Patches are currently being deployed across our servers and affected systems, and access to cPanel is beginning to recover. Login functionality has already returned to normal for some customers. While some clients may still experience login issues, we encourage you to reach out to our friendly support team for assistance. We’d like to reassure you that website availability, as well as services such as DNS and email, remain active and are operating as expected. Thank you again for your patience. If you have any questions or need support, our team is available 24/7—please don’t hesitate to get in touch
- resolved May 01, 2026, 03:17 AM UTC
Our technicians have confirmed that the patch has been applied and the issue is resolved. We want to thank our clients for the patience they've had whilst our team was working on this resolution. If you have further issues please don't hesitate to contact us.
Major April 22, 2026 Hosting Performance Degradation | s9513.fra1.stableserver.net 2h 21m
Started Apr 22, 2026, 12:48 PM UTC· resolved Apr 22, 2026, 03:10 PM UTC
- resolved Apr 22, 2026, 03:10 PM UTC
Our system engineers applied a fix by assigning new IPs and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you are still experiencing any difficulties, please contact us for assistance.
Major April 22, 2026 Password reset and email verification delays 4d 20h
Started Apr 22, 2026, 10:04 AM UTC· resolved Apr 27, 2026, 06:19 AM UTC
- investigating Apr 22, 2026, 10:04 AM UTC
We are aware of a few customers experiencing some delays when receiving password reset email and verification emails. Our infrastructure team are working on this as a priority to resolve this matter. If you need any assistance in the immediate, please reach out to our support team.
- resolved Apr 27, 2026, 06:19 AM UTC
We have seen Password reset and email verification functionality return to normal. We understand how important access to your services are and appreciate your patience while we work on a resolution. Your services would not have been effected during this time. If you have any questions or need assistance accessing your account, please contact us.
Major April 22, 2026 Hosting Performance Degradation | s15175.bom1.stableserver.net 3h 52m
Started Apr 22, 2026, 08:03 AM UTC· resolved Apr 22, 2026, 11:56 AM UTC
- investigating Apr 22, 2026, 08:03 AM UTC
We have identified some higher than normal traffic on one of our server s15175.bom1.stableserver.net. Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our infrastructure team are investigating are already working toward a solution. We will keep you updated as soon as possible.
- resolved Apr 22, 2026, 11:56 AM UTC
Our system engineers applied a fix by assigning new IPs and all services should be functioning as normal. Old IP: 209.42.28.32 For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you are still experiencing any difficulties, please contact us for assistance.
Major April 21, 2026 Customer-Area Log In Issue 7d 21h
Started Apr 21, 2026, 01:59 AM UTC· resolved Apr 28, 2026, 11:55 PM UTC
- investigating Apr 21, 2026, 01:59 AM UTC
We've received reports of a small subset of clients being unable to view or access their account. At this stage, the impact appears limited, and we’re focused on resolving it as soon as possible. All hosting services, email services and domains should remain operational and accessible via direct links. If you need any assistance in the meantime, our support team is available 24/7 via live chat and ready to help. We’ll share an update as soon as we have more information.
- investigating Apr 27, 2026, 09:13 PM UTC
We’ve identified the cause of the issue affecting a small subset of clients who were unable to view or access their accounts, and recovery is now in progress. If you are still experiencing issues logging in, please perform a force refresh of your browser and allow up to 10 minutes for changes to take effect: Mac: Cmd + Shift + R Windows: Ctrl + F5
- resolved Apr 28, 2026, 11:55 PM UTC
After a careful monitoring period, we would like to thank our clients for the patience they've had whilst our team was working on this resolution and apologize for any inconvenience caused. If you have further issues please don't hesitate to contact us, were are here 24/7 and always ready to assist.
Major April 18, 2026 Hosting Performance Degradation - s15560.lon1.stableserver.net 1d 6h
Started Apr 18, 2026, 03:44 PM UTC· resolved Apr 19, 2026, 10:34 PM UTC
- resolved Apr 19, 2026, 10:34 PM UTC
We would like to give the final update that the fix is still in place and things have returned to normal levels. If you have any questions or need any assistance with your services, please reach out to us. We would like to thank you for your patience during this time.
Major April 2, 2026 Hosting Performance Degradation - s11748.sgp1.stableserver.net 35m
Started Apr 02, 2026, 02:38 PM UTC· resolved Apr 02, 2026, 03:13 PM UTC
- resolved Apr 03, 2026, 01:41 AM UTC
We have identified some higher than normal traffic on some of our servers. Due to this, customers who have hosting and website services may be experiencing intermittent issues accessing their website. Our system engineers applied a fix by assigning some new IP's and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address. If you have any questions or need any assistance with your services, please reach out to us.
Major March 23, 2026 Service interruption 1h 31m
Started Mar 23, 2026, 11:16 AM UTC· resolved Mar 23, 2026, 12:47 PM UTC
- resolved Mar 23, 2026, 12:47 PM UTC
We've now resolved the incident. Thanks for your patience.
Major March 10, 2026 Account Access Issue Identified 14h 38m
Started Mar 10, 2026, 12:09 AM UTC· resolved Mar 10, 2026, 02:48 PM UTC
- resolved Mar 10, 2026, 02:48 PM UTC
We've now resolved the incident. Thanks for your patience.
Major January 6, 2026 Live Chat Delays 2h 58m
Started Jan 06, 2026, 06:01 AM UTC· resolved Jan 06, 2026, 09:00 AM UTC
- resolved Jan 06, 2026, 09:00 AM UTC
We've now resolved the incident and live-chat should function normally. We appreciate your patience during this time.
Major January 6, 2026 Email Issue Identified 20h 34m
Started Jan 06, 2026, 01:08 AM UTC· resolved Jan 06, 2026, 09:43 PM UTC
- resolved Jan 06, 2026, 09:43 PM UTC
We've now resolved the incident. Thanks for your patience.
Major December 4, 2025 Sydney center intermittent network issue 1h 30m
Started Dec 04, 2025, 12:26 AM UTC· resolved Dec 04, 2025, 01:57 AM UTC
- resolved Dec 04, 2025, 01:57 AM UTC
The incident affecting our Sydney location has now been fully resolved. All servers and services are operating normally. Thank you for your patience and understanding while we worked to restore full functionality.
Major December 3, 2025 Webmail latency 1h 26m
Started Dec 03, 2025, 12:24 AM UTC· resolved Dec 03, 2025, 01:51 AM UTC
- resolved Dec 03, 2025, 01:51 AM UTC
We've now resolved the issue and webmail should function normally. Thanks for your patience.
Major November 10, 2025 Limited Support Availability 5h 24m
Started Nov 10, 2025, 09:35 AM UTC· resolved Nov 10, 2025, 03:00 PM UTC
- resolved Nov 10, 2025, 03:00 PM UTC
We've now resolved the incident. Thanks for your patience.
Major October 22, 2025 Client Area - Service Interruption 1h 31m
Started Oct 22, 2025, 09:52 AM UTC· resolved Oct 22, 2025, 11:23 AM UTC
- resolved Oct 22, 2025, 11:23 AM UTC
We've now resolved the incident. Thanks for your patience.