Melbourne IT incident
Password reset and email verification delays
Update timeline
- investigating Apr 22, 2026, 10:04 AM UTC
We are aware of a few customers experiencing some delays when receiving password reset email and verification emails. Our infrastructure team are working on this as a priority to resolve this matter. If you need any assistance in the immediate, please reach out to our support team.
- resolved Apr 27, 2026, 06:19 AM UTC
We have seen Password reset and email verification functionality return to normal. We understand how important access to your services are and appreciate your patience while we work on a resolution. Your services would not have been effected during this time. If you have any questions or need assistance accessing your account, please contact us.
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