meddbase Outage History

We have identified an issue impacting our results being received from TDL. A hotfix has been implemented and deployed, and we are now observing results being processed. There was no downtime; however, some services may have experienced minor processing delays. All results from TDL, including any previously queued historic results, should now be processing as expected. We will continue to monitor the situation, but we are confident that the issue has been resolved.

The Hot Fix has now been successfully deployed to most impacted clients, who should now be fully operational. We are continuing to deploy the fix for a small number of remaining clients and will provide further updates once this process is complete. Thank you for your patience and understanding as we work to ensure full resolution.

We have been experiencing service disruption due to a widespread Amazon Web Services (AWS) outage. This is impacting some areas of the Meddbase application, including integrations dependent on AWS such as Twilio and Xero. Due to the same underlying issue, we have also been unable to update this page until now. AWS are actively working to restore normal operations, and the latest information we have is that the issue has mostly been mitigated. We will continue to monitor the situation closely, and if you are affected, please raise a case via the Community, where we will be able to share updates with you as they become available.

We have taken actions that appear to have addressed the performance issue. Initial results indicate considerable performance improvements, but we are closely monitoring the system to ensure continued stability.

We have implemented a solution that we believe addresses the issue and are currently monitoring the system closely to ensure stability and confirm resolution.

We have now implemented the restart and are actively monitoring the situation to ensure it is resolved.

Thank you for your patience while we performed our investigation. We have now successfully replicated the issue and identified the cause of the reporting error reported by some UK clients. We can confirm that this issue only affects clients in the UK and EU. To resolve it, we will be scheduling a system release for 22:30 GMT this evening (25th February 2025). No changes or releases will be deployed before this time to minimise system unavailability and prevent disruption to business-critical activities for our clients. We apologise for any inconvenience caused to you and your clients during this time, and we appreciate your patience while we work to resolve the issue.

We can confirm that there have been no recent changes or updates within Meddbase that would affect the prescribing function. Based on our investigation, the issue appears to be related to the external provider of this functionality. The provider has informed us that they have made updates to their system today, which may be contributing to the issue. They have now rolled out a fix which they believe should resolve this and we are currently monitoring the results.

We've discovered that there’s a problem with how some files are being loaded into the browser. Specifically, one of our scripts is trying to access HTML files without using a proper version identifier. This means some browser were loading older, cached versions of these files, which now have broken links and can’t display properly. To fix this, we plan to update the script so that it always fetches the newest versions of these HTML files. After making this change, we'll clear the cache on our side so that your browser downloads the latest versions of everything the next time you access the page. This should resolve the issue and a further update will be sent when this is complete.

Following an initial issue early this morning with prescribing in our UK environment, that has since been resolved, we have become aware of ongoing issues with prescribing from the system that may impact some users. The majority of users should have access to prescribing functionality as usual. However, we are aware that some users may be faced with an error message when prescribing. This is due to caching. We are actively monitoring the issue and can confirm that a system refresh overnight will resolve any outstanding issues. In the meantime should you be one of the few users/clients impacted by any ongoing issue, please raise a support ticket.

We are aware of an issue that is currently affecting some clients ability to amend appointments and plan to release a fix this evening at 10.30pm that will rectify this issue. Please accept our apologies for any inconvenience caused to you and your clients during this time.

The immediate issue has been mitigated through an urgent fix. We're monitoring the situation and will keep you updated with any important updates throughout the day.