MB connect line experienced a major incident on October 17, 2025 affecting mbCONNECT24 Europe V2, lasting 3h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 17, 2025, 07:16 AM UTC
We are experiencing temporary connectivity issues with our system. Users may experience problems with opening the login page of the portal or the login process itself. The R&D team is informed and the situation is being investigated. Users of the system might have problems connecting to the system. We will keep you updated
- monitoring Oct 17, 2025, 07:40 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Oct 17, 2025, 08:24 AM UTC
Login problems are occuring again, we are working on the situation.
- monitoring Oct 17, 2025, 09:04 AM UTC
We are monitoring the situation, the situation is stable again and the login works. We are in close contact with our hosting partners to identify what caused the problem. We will update the situation shortly.
- resolved Oct 17, 2025, 10:40 AM UTC
This incident has been resolved. We identified a problem at our hosters data center and we are still in close contact with them getting full information about the incident and making sure the system keeps running stable now.