Connectivity Issues

Update timeline

1. investigating Sep 14, 2026, 06:30 AM UTC

   We are experiencing connectivity issues with our system, we are in close contact with our hoster to locate the issue. The R&D team is informed and the situation is being investigated. Users of the system might have problems connecting to the system. We will keep you updated

2. identified Sep 14, 2026, 06:57 AM UTC

   There has been an unplanned host migration at our hoster last night, which presumably led to the situation we are in now. We have already started the steps that are needed to restore the connectivity again and we will keep you updated

3. monitoring Sep 14, 2026, 07:44 AM UTC

   A fix has been implemented. Routers that have lost their connections are reconnecting and your mbDIALUP connection should be possible again too shortly, due to the high load of incoming connections, the login process might still be a little delayed.

4. monitoring Sep 14, 2026, 08:34 AM UTC

   We are continuing to monitor the server status. As of right now, the recovery process seems to continue as it should. Our team keeps monitoring the situation

5. resolved Sep 14, 2026, 09:36 AM UTC

   This incident has been resolved

6. postmortem Sep 14, 2026, 09:42 AM UTC

   Due to a hardware failure at our hoster, they needed to replace the host which hosted our rsp.mbCONNECT24 EU S1/S2/S3 server instances as well as our Gatekeeper. During the migration process to another host, the systems needed to be restarted simultaneously which led to some technical issues. We were able to resolve the situation again without the need of another full restart, at around 9am, the VPN connections to our S1 server were reconnecting and at around 10:30, most connections were back again. Due to the higher load, the login process was still impaired for a little while. We are in close contact with our hoster to make sure to prevent this for future situations.