Resolved after 2 hours 38 minutes, affecting mbCONNECT24 Europe V2, on January 22, 2025.
We experienced connection issues due to a proxy misconfiguration. The connection has been restored, and devices are currently reconnecting. We expect it to take approximately 30 minutes for all devices to be back online.
Affected components
Update timeline
- investigating Jan 22, 2025, 04:09 PM UTC
We are experiencing temporary connectivity issues with our system. The R&D team is informed and the situation is being investigated. Users of the system might have problems connecting to the system. We will keep you updated
- identified Jan 22, 2025, 04:10 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 22, 2025, 04:37 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jan 22, 2025, 05:57 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jan 22, 2025, 05:57 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 22, 2025, 06:36 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 22, 2025, 06:48 PM UTC
We experienced connection issues due to a proxy misconfiguration. The connection has been restored, and devices are currently reconnecting. We expect it to take approximately 30 minutes for all devices to be back online.
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