Resolved after 10 hours 16 minutes, affecting mbCONNECT24 Europe V2, on January 31, 2025.
We have faced an issue with the load balancer and therefore needed to reset the connections. This incident has been resolved and all connections are back online. We thank you for your patience and understanding!
Affected components
Update timeline
- investigating Jan 31, 2025, 08:04 AM UTC
We are experiencing temporary connectivity issues with our system. The R&D team is informed and the situation is being investigated. Users of the system might have problems connecting to the system. We will keep you updated
- identified Jan 31, 2025, 09:40 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 31, 2025, 09:59 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 31, 2025, 10:26 AM UTC
We are continuing to monitor for any further issues.
- identified Jan 31, 2025, 12:59 PM UTC
The solution has been implemented. Sadly the devices need to reconnect. We apologize for any inconvenience and thank you for your understanding.
- monitoring Jan 31, 2025, 01:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 31, 2025, 06:21 PM UTC
We have faced an issue with the load balancer and therefore needed to reset the connections. This incident has been resolved and all connections are back online. We thank you for your patience and understanding!
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