Matillion Outage History

Matillion degraded · 1 active incident View live status →

Matillion had 47 outages in the last 2 years totaling 82h 23m of downtime — averaging 1.9 incidents per month.

There were 47 Matillion outages since October 13, 2025 totaling 82h 23m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.matillion.com

Major September 17, 2026

Some Maia runners failing to start (EU and US regions)

Detected by Pingoru
Sep 17, 2026, 10:09 AM UTC
Resolved
Sep 17, 2026, 10:20 AM UTC
Duration
10m
Affected: AgentsAgents
Timeline · 3 updates
  1. investigating Sep 17, 2026, 10:09 AM UTC

    We are currently investigating this issue

  2. identified Sep 17, 2026, 10:10 AM UTC

    The issue has been identified and a fix is being reviewed

  3. resolved Sep 17, 2026, 10:20 AM UTC

    This incident has been resolved

Read the full incident report →

Major September 11, 2026

We have identified an issue affecting pipeline execution in the US region and are working on a resolution.

Detected by Pingoru
Sep 11, 2026, 05:57 AM UTC
Resolved
Sep 11, 2026, 08:10 AM UTC
Duration
2h 12m
Affected: Pipeline Execution
Timeline · 3 updates
  1. investigating Sep 11, 2026, 05:57 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 11, 2026, 07:12 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 11, 2026, 08:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 1, 2026

Customers receiving Authentication failed messages upon login attempts

Detected by Pingoru
Sep 01, 2026, 05:03 PM UTC
Resolved
Sep 01, 2026, 05:55 PM UTC
Duration
52m
Affected: Hub
Timeline · 3 updates
  1. investigating Sep 01, 2026, 05:03 PM UTC

    We are currently investigating this issue.

  2. identified Sep 01, 2026, 05:10 PM UTC

    We are currently experiencing an incident where the Permission service deployment errored out in Production. Users attempting to log in are impacted as new tokens cannot be issued due to hitting the global token limit. The merchant support portal is also affected. The team is actively investigating the root cause.

  3. resolved Sep 01, 2026, 05:55 PM UTC

    Root Cause: The deployment of a Permission Service triggered an out of memory (OOM) event which led to widespread permission check failures across the product.

Read the full incident report →

Minor September 1, 2026

Some Paygo customers experiencing licensing issues

Detected by Pingoru
Sep 01, 2026, 03:24 AM UTC
Resolved
Sep 01, 2026, 08:09 AM UTC
Duration
4h 44m
Affected: Hub
Timeline · 5 updates
  1. investigating Sep 01, 2026, 03:24 AM UTC

    We have received reports that multiple Paygo customers are experiencing license related outages and are actively investigating.

  2. identified Sep 01, 2026, 04:21 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 01, 2026, 04:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Sep 01, 2026, 05:33 AM UTC

    We are currently investigating this issue.

  5. resolved Sep 01, 2026, 08:09 AM UTC

    This incident has now been resolved

Read the full incident report →

Critical August 17, 2026

Service Disruption (All Regions) - Projects Not Accessible

Detected by Pingoru
Aug 17, 2026, 05:53 PM UTC
Resolved
Aug 17, 2026, 06:48 PM UTC
Duration
55m
Affected: DesignerDesignerPipeline ExecutionPipeline ExecutionDesignerPipeline Execution
Timeline · 3 updates
  1. investigating Aug 17, 2026, 05:53 PM UTC

    We are currently investigating this issue.

  2. monitoring Aug 17, 2026, 06:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 17, 2026, 06:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 12, 2026

Customers may experience an issue accessing Designer and Maia

Detected by Pingoru
Aug 12, 2026, 08:17 AM UTC
Resolved
Aug 12, 2026, 11:50 AM UTC
Duration
3h 32m
Affected: DesignerDesignerDesigner
Timeline · 4 updates
  1. investigating Aug 12, 2026, 08:17 AM UTC

    We are currently investigating an incident where customers may experience issues accessing Designer and Maia

  2. identified Aug 12, 2026, 09:05 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 12, 2026, 09:05 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 12, 2026, 11:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 31, 2026

Issue: New Maia users may be unable to access or activate trial spin-ups

Detected by Pingoru
Jul 31, 2026, 02:33 PM UTC
Resolved
Jul 31, 2026, 04:02 PM UTC
Duration
1h 28m
Affected: DesignerDesignerDesigner
Timeline · 4 updates
  1. investigating Jul 31, 2026, 02:33 PM UTC

    We are currently investigating this issue.

  2. identified Jul 31, 2026, 02:34 PM UTC

    Our team has identified the root cause and is actively working on a fix.

  3. monitoring Jul 31, 2026, 03:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 31, 2026, 04:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 28, 2026

Incident: Degraded service in AU region

Detected by Pingoru
Jul 28, 2026, 11:34 AM UTC
Resolved
Jul 28, 2026, 12:38 PM UTC
Duration
1h 3m
Affected: Pipeline Execution
Timeline · 2 updates
  1. investigating Jul 28, 2026, 11:34 AM UTC

    Our team is actively investigating the issue and working to restore normal service as quickly as possible.

  2. resolved Jul 28, 2026, 12:38 PM UTC

    The issue affecting the AU1 (Australia) region has been resolved, and services are operating normally. We have confirmed that the affected systems have recovered, and we will continue to monitor the environment to ensure ongoing stability. We apologise for any inconvenience caused and appreciate your patience

Read the full incident report →

Minor July 24, 2026

Maia Team - unable to search for orchestration, components.

Detected by Pingoru
Jul 24, 2026, 12:02 PM UTC
Resolved
Jul 24, 2026, 12:43 PM UTC
Duration
41m
Affected: DesignerDesignerDesigner
Timeline · 3 updates
  1. investigating Jul 24, 2026, 12:02 PM UTC

    We have discovered an issue where Maya teams is currently unable to search for orchestration components during building of pipelines.This will lead to a degraded build time experience

  2. monitoring Jul 24, 2026, 12:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 24, 2026, 12:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 24, 2026

S3 Load/Unload or Azure Blob Storage Load/Unload COPY failures

Detected by Pingoru
Jul 24, 2026, 08:02 AM UTC
Resolved
Jul 24, 2026, 03:13 PM UTC
Duration
7h 10m
Affected: Pipeline ExecutionPipeline ExecutionPipeline Execution
Timeline · 4 updates
  1. investigating Jul 24, 2026, 08:02 AM UTC

    We are currently investigating this issue.

  2. investigating Jul 24, 2026, 08:32 AM UTC

    We are continuing to investigate this issue.

  3. identified Jul 24, 2026, 09:15 AM UTC

    The issue has been identified and a fix is being implemented

  4. resolved Jul 24, 2026, 03:13 PM UTC

    This incident has been resolved

Read the full incident report →

Critical July 21, 2026

Currently unable to load projects within Maia Foundation

Detected by Pingoru
Jul 21, 2026, 11:39 AM UTC
Resolved
Jul 21, 2026, 12:56 PM UTC
Duration
1h 17m
Affected: Hub
Timeline · 5 updates
  1. investigating Jul 21, 2026, 11:39 AM UTC

    We are currently investigating this issue.

  2. identified Jul 21, 2026, 11:44 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 21, 2026, 12:28 PM UTC

    We are continuing to work on the fix will update once we go into monitoring status.

  4. monitoring Jul 21, 2026, 12:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 21, 2026, 12:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2026

User Settings - Unavailable

Detected by Pingoru
Jul 16, 2026, 08:03 AM UTC
Resolved
Jul 16, 2026, 08:50 AM UTC
Duration
47m
Affected: Hub
Timeline · 4 updates
  1. investigating Jul 16, 2026, 08:03 AM UTC

    We are currently investigating this issue.

  2. identified Jul 16, 2026, 08:45 AM UTC

    The issue has been identified the fix is in progress.

  3. monitoring Jul 16, 2026, 08:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 16, 2026, 08:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 9, 2026

Snowflake Runner Key-pair/Secret Retrieval Failures

Detected by Pingoru
Jul 09, 2026, 12:23 PM UTC
Resolved
Jul 09, 2026, 02:44 PM UTC
Duration
2h 20m
Affected: AgentsAgentsAgents
Timeline · 2 updates
  1. identified Jul 09, 2026, 12:23 PM UTC

    The issue has been identified and a fix is being implemented

  2. resolved Jul 09, 2026, 02:44 PM UTC

    This incident has been resolved

Read the full incident report →

Notice July 3, 2026

We are currently experiencing an issue affecting components whose names end with "Query". Please do not enable AutoDebug log verbosity levels 3, 4, or 5 until this incident has been resolved.

Detected by Pingoru
Jul 03, 2026, 09:06 AM UTC
Resolved
Jul 03, 2026, 07:58 PM UTC
Duration
10h 52m
Affected: AgentsAgentsAgents
Timeline · 6 updates
  1. investigating Jul 03, 2026, 09:06 AM UTC

    We are currently investigating this issue.

  2. identified Jul 03, 2026, 09:30 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 03, 2026, 03:12 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jul 03, 2026, 04:25 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jul 03, 2026, 07:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 03, 2026, 07:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 30, 2026

US Region: Experiencing degraded pipeline execution performance.

Detected by Pingoru
Jun 30, 2026, 12:34 PM UTC
Resolved
Jun 30, 2026, 03:03 PM UTC
Duration
2h 28m
Affected: Pipeline Execution
Timeline · 4 updates
  1. investigating Jun 30, 2026, 12:34 PM UTC

    We are currently investigating this issue.

  2. identified Jun 30, 2026, 12:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 30, 2026, 01:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 30, 2026, 03:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 29, 2026

Maia Team conversations becoming stuck

Detected by Pingoru
Jun 29, 2026, 03:38 PM UTC
Resolved
Jun 29, 2026, 03:39 PM UTC
Duration
1m
Affected: Hub
Timeline · 3 updates
  1. investigating Jun 29, 2026, 03:38 PM UTC

    We observed an increase in Maia Team conversations becoming stuck. A fix has been implemented and the issue mitigated. Conversations may take a short period of time to be recovered.

  2. monitoring Jun 29, 2026, 03:39 PM UTC

    A fix has been implemented and the issue mitigated.

  3. resolved Jun 29, 2026, 03:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 19, 2026

Salesforce OAuth - Token Refresh Failing

Detected by Pingoru
Jun 19, 2026, 09:09 AM UTC
Resolved
Jun 19, 2026, 03:51 PM UTC
Duration
6h 41m
Affected: Pipeline ExecutionPipeline ExecutionPipeline Execution
Timeline · 3 updates
  1. identified Jun 19, 2026, 09:09 AM UTC

    The issue has been implemented and is being reviewed

  2. investigating Jun 19, 2026, 09:41 AM UTC

    We are currently investigating the issue

  3. resolved Jun 19, 2026, 03:51 PM UTC

    This incident has been resolved

Read the full incident report →

Critical June 18, 2026

Connectivity Issues in AU1 Production

Detected by Pingoru
Jun 18, 2026, 01:43 PM UTC
Resolved
Jun 18, 2026, 03:05 PM UTC
Duration
1h 21m
Affected: Agent ManagerAgents
Timeline · 3 updates
  1. investigating Jun 18, 2026, 01:43 PM UTC

    We are currently investigating an issue affecting the cloud-agent-service in our AU1 production environment. The service is currently unable to authenticate with our secure credential storage system, preventing it from starting up properly.

  2. identified Jun 18, 2026, 02:24 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 18, 2026, 03:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2026

OData component failure

Detected by Pingoru
Jun 10, 2026, 08:49 AM UTC
Resolved
Jun 11, 2026, 07:30 AM UTC
Duration
22h 41m
Affected: DesignerDesigner
Timeline · 3 updates
  1. identified Jun 10, 2026, 08:49 AM UTC

    We are currently investigating errors in the OData component for useidurl parameters.

  2. monitoring Jun 10, 2026, 10:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 11, 2026, 07:30 AM UTC

    This incident has been resolved

Read the full incident report →

Notice May 27, 2026

Intermittent UI issue impacting navigation into Maia Foundation due to loading new frontend services (Designer, Obs Dash, Project Explorer), causing ChunkLoadError and “Something went wrong” messages.

Detected by Pingoru
May 27, 2026, 01:26 PM UTC
Resolved
May 27, 2026, 07:43 PM UTC
Duration
6h 16m
Affected: HubDesignerDesignerDesigner
Timeline · 4 updates
  1. investigating May 27, 2026, 01:26 PM UTC

    We are currently investigating this issue.

  2. identified May 27, 2026, 01:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 27, 2026, 07:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 27, 2026, 07:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 7, 2026

Temporary Issue with GitHub Integration in AU Region

Detected by Pingoru
May 07, 2026, 07:05 PM UTC
Resolved
May 07, 2026, 09:22 PM UTC
Duration
2h 17m
Timeline · 4 updates
  1. investigating May 07, 2026, 07:05 PM UTC

    We're currently experiencing an issue affecting GitHub and Bitbucket integrations in our AU region. Users are unable to link repositories or create new projects at this time. What's affected: GitHub-backed repositories cannot be set up or linked Bitbucket integrations are also impacted Issue is specific to the AU region only What we're doing: Our team has identified the root cause and is actively working on a resolution. We'll provide updates as progress is made. What you can do: If you need immediate access to repository integrations, please consider using our other regional deployments temporarily. We apologise for the inconvenience and appreciate your patience as we resolve this issue. For questions or concerns, please contact our support team.

  2. identified May 07, 2026, 07:05 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 07, 2026, 09:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 07, 2026, 09:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 27, 2026

Pipeline Access Failure

Detected by Pingoru
Apr 27, 2026, 02:04 PM UTC
Resolved
Apr 27, 2026, 02:56 PM UTC
Duration
52m
Affected: DesignerDesigner
Timeline · 3 updates
  1. investigating Apr 27, 2026, 02:04 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 27, 2026, 02:53 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 27, 2026, 02:56 PM UTC

    This incident has been resolved.

Read the full incident report →