Matillion incident

Some Paygo customers experiencing licensing issues

Minor Resolved View vendor source →

Matillion experienced a minor incident on September 1, 2026 affecting Hub, lasting 4h 44m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 03:24 AM UTC
Resolved
Sep 01, 2026, 08:09 AM UTC
Duration
4h 44m
Detected by Pingoru
Sep 01, 2026, 03:24 AM UTC

Affected components

Hub

Update timeline

  1. investigating Sep 01, 2026, 03:24 AM UTC

    We have received reports that multiple Paygo customers are experiencing license related outages and are actively investigating.

  2. identified Sep 01, 2026, 04:21 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 01, 2026, 04:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Sep 01, 2026, 05:33 AM UTC

    We are currently investigating this issue.

  5. resolved Sep 01, 2026, 08:09 AM UTC

    This incident has now been resolved