Matillion incident

Customers receiving Authentication failed messages upon login attempts

Major Resolved View vendor source →

Matillion experienced a major incident on September 1, 2026 affecting Hub, lasting 52m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 05:03 PM UTC
Resolved
Sep 01, 2026, 05:55 PM UTC
Duration
52m
Detected by Pingoru
Sep 01, 2026, 05:03 PM UTC

Affected components

Hub

Update timeline

  1. investigating Sep 01, 2026, 05:03 PM UTC

    We are currently investigating this issue.

  2. identified Sep 01, 2026, 05:10 PM UTC

    We are currently experiencing an incident where the Permission service deployment errored out in Production. Users attempting to log in are impacted as new tokens cannot be issued due to hitting the global token limit. The merchant support portal is also affected. The team is actively investigating the root cause.

  3. resolved Sep 01, 2026, 05:55 PM UTC

    Root Cause: The deployment of a Permission Service triggered an out of memory (OOM) event which led to widespread permission check failures across the product.